Audrey Reyna

Bank

• Collaborated with branch team members to ensure seamless execution of daily operations and optimal customer experience.
• Assisted in developing and implementing branch sales goals, motivating team members to achieve targets and drive business growth.
• Strengthened client relationships through consistent follow-ups and proactive communication.
• Enhanced customer satisfaction by providing personalized banking solutions and prompt service.
• Increased loan portfolio growth by identifying client needs and recommending appropriate financial products.

Customer service

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.