Audrey Robinson
Conroe,TX
Summary
As a team Leader, I am experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. The big picture focuses on excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. I'm great at maintaining a friendly environment at all times with my employees and employers. I am a hard-working employee that can handle any job assigned to me.
Overview
4
4
years of professional experience
Work History
Team Leader Manager
Honeybaked Ham Store
11.2020 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Built strong relationships with customers through a positive attitude and attentive response.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Positioned as the go-to person for up to 14 staff members, troubleshooting complex administrative and training issues promptly.
- Assisted general manager with new hire processing and existing training programs.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Led a team of 12 members while providing exceptional customer service.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to the executive office.
Party Hostess
Main Event
07.2019 - 03.2020
- Supervised party area and delivery of services to verify guests complied with facility safety rules.
- Arranged tables and seating to comfortably seat party guests.
- Met the needs of customers' special requests to promote positive party experiences and build loyal clientele.
- Prepared and served meals, beverages, and desserts to party guests.
- Adhered to strict party schedule to avoid overbooking or delay of parties.
- Explained facility attractions to party guests and answered customer questions.
- Completed party checklist to confirm each party received contracted elements of the party package.
- Decorated and set tables in accordance with party themes and age groups.
- Directed guests to the correct areas for eating, dancing, and other services.
Education
Associate of Arts - Law (Pre-Law)
Lone Star College System
Spring, TX05.2024
High School Diploma -
Oak Ridge High School
Conroe, TX06.2021
Skills
- Overseeing Daily Activities
- Safety Processes
- Verbal and Written Communication
- Sales Expertise
- Daily Workflow Improvement
- Account Management
- Coordinate Events
- Issue Resolution
- Cash Register Operations
- Team Assessment
- Effective Customer Service
- Coaching and Mentoring
Timeline
Team Leader Manager
Honeybaked Ham Store
11.2020 - Current
Party Hostess
Main Event
07.2019 - 03.2020
Associate of Arts - Law (Pre-Law)
Lone Star College System
High School Diploma -
Oak Ridge High School
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