Audrey Russo
Bedford,NH
Summary
Compassionate certified phlebotomy technician (CPT) with 30 successful blood draws. Strong background in customer service, demonstrating excellent communication and attention to detail. And Proven ability to maintain composure in high-pressure situations.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Server/Bartender
Not Your Average Joes
Nashua, New Hampshire
06.2026 - Current
- Delivers professional customer service in fast-paced environment while maintaining calm demeanor.
- Maintained organized workspaces while adhering to sanitation and safety protocols.
- Developed strong interpersonal skills to effectively connect with customers.
- Upheld effective communication with kitchen staff to ensure a smooth workday.
- Built strong rapport with customers to ensure great dining experience.
- Managed multiple responsibilities during high volume times of day.
Sales Consultant
Werner Mazda
Manchester, New Hampshire
09.2025 - 06.2026
- Assisted customers in selecting vehicles based on their needs and preferences.
- Maintained knowledge of inventory to provide accurate vehicle information.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Walked customers through the sale process ensuring they had a good understanding.
- Handled confidential paperwork on behalf of the customer.
- Maintained accurate records of all sales activities in the CRM system.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
Realtor
William Raveis Real Estate Inc.
Andover, MA
04.2024 - 06.2026
- Guided clients through home-buying process with expert market knowledge.
- Collaborated with mortgage brokers to secure financing options for clients.
- Developed marketing strategies to promote listings across various platforms.
- Negotiated purchase agreements and contracts on behalf of clients.
- Provided exceptional customer service to build lasting client relationships.
- Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
- Maintained current knowledge of laws governing real estate transactions in order comply with regulations.
Education
Phlebotomy
Phlebotomy Training Specialists
Manchester, NH08-2026
High School Diploma -
Nashua High School North
Nashua, NH05-2022
Associate of Science -
New Hampshire Technical Institute
Concord, NH08-2026
Skills
- Phlebotomy
- Patient confidentiality
- Capillary puncture
- Specimen handling
- Venipuncture
- HIPAA knowledge
- Patient preparation
- PPE
- Data confidentiality
- Sample collection
- Blood collection techniques
- Paperwork processing
- Customer service
- Effective communication
- Time management
- Relationship building
- Problem solving
- Organizational skills
- Compliance knowledge
- Point of sale (POS) system operations
- Order accuracy
- Positive guest interactions
- Multitasking and organization
Certification
- Certified Phlebotomy Technician
- Basic Life Support Certification
References
- Laura Bennett - (857) 287-4900 - Phlebotomy Instructor
- Richard Hammond - (603) 486-5512 - General Manager (Werner Mazda)
Timeline
Server/Bartender
Not Your Average Joes
06.2026 - Current
Sales Consultant
Werner Mazda
09.2025 - 06.2026
Realtor
William Raveis Real Estate Inc.
04.2024 - 06.2026
Phlebotomy
Phlebotomy Training Specialists
High School Diploma -
Nashua High School North
Associate of Science -
New Hampshire Technical Institute