Audrey Shannon
Kansas City,MO
Summary
Overview
6
6
years of professional experience
Work History
Business Owner
Kid City USA
Lees Summit, Missouri
03.2023 - Current
- Developed business plan to secure financial backing from investors.
- Delegated work to staff, setting priorities and goals.
- Resolved issues quickly through meticulous research and quick decision-making.
- Set pricing structures according to market analytics and emerging trends.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
Financial Resolution Specialist
Shamrock Trading
Overland Park, KS
09.2021 - 02.2023
- Maintained up-to-date knowledge on company products, services as well as relevant industry regulations impacting service delivery standards, requirements.
- Advised senior management on best practices for resolving complex customer service disputes.
- Authored settlement agreement documents containing resolutions and obtained signatures from both parties to finalize agreements.
- Identified root causes of customer concerns, tracked resolution process steps, and documented all actions taken.
Manager
Scooter Coffee
Warrensburg, Missouri
01.2019 - 10.2021
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Evaluated individual and team business performance and identified opportunities for improvement.
Education
High School Diploma -
Warrensburg High School
Warrensburg05-2014
Skills
- Strategic planning
- Trends analysis
- Social media marketing
- Sales strategics
- Staff hiring
- Accounting management
- Start-up operations
- Work Planning and Prioritization
- Purchasing and planning
- Financial management
Timeline
Business Owner
Kid City USA
03.2023 - Current
Financial Resolution Specialist
Shamrock Trading
09.2021 - 02.2023
Manager
Scooter Coffee
01.2019 - 10.2021
High School Diploma -
Warrensburg High School
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