Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Audrey Tanodra

Haiku

Summary

Dynamic Store Manager at Maui Sunriders Bike Co. with a proven track record in maximizing sales and enhancing customer satisfaction. Skilled in operational budgeting and hourly shift management, I effectively coached teams to achieve significant improvements in service quality and store performance. Committed to delivering exceptional customer experiences through proactive leadership.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Store Manager

Maui Sunriders Bike Co.
05.2022 - 03.2025
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised guests at front counter, answering questions regarding products.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

ATV Trail Guide

Maui Mountain Activities
05.2021 - 05.2022
  • Inspected tour sites for potential hazards and arranged for repairs when needed.
  • Guided groups of up to 15 people on scheduled tours.
  • Arranged for additional resources and personnel when needed to accommodate larger tour requests.
  • Furnished customers with unique experiences by developing and creating new tour routes.
  • Developed engaging and informative scripts, guiding tour members through attractions.
  • Collaborated with other tour guides to provide comprehensive and enjoyable experience.

Delivery Driver

Maui Floral
10.2019 - 04.2020
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.

Housekeeper

Kaupo Ranch
08.2016 - 01.2020
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Operated electronic backpack vacuums and floor sweepers.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Sorted, laundered and put away various laundry items.
  • Rotated linens in storerooms and replenished when supplies ran low.

Education

High School Diploma -

Spectrum Community School
Kingston

Skills

  • Hourly shift management
  • Promotional planning
  • Operational budgeting
  • Store operations oversight
  • Customer service management

Certification

PSIA Level 1 Ski instructor (WA State)

Timeline

Store Manager

Maui Sunriders Bike Co.
05.2022 - 03.2025

ATV Trail Guide

Maui Mountain Activities
05.2021 - 05.2022

Delivery Driver

Maui Floral
10.2019 - 04.2020

Housekeeper

Kaupo Ranch
08.2016 - 01.2020

High School Diploma -

Spectrum Community School
Audrey Tanodra