Audrey Tanodra
Haiku
Summary
Dynamic Store Manager at Maui Sunriders Bike Co. with a proven track record in maximizing sales and enhancing customer satisfaction. Skilled in operational budgeting and hourly shift management, I effectively coached teams to achieve significant improvements in service quality and store performance. Committed to delivering exceptional customer experiences through proactive leadership.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager
Maui Sunriders Bike Co.
05.2022 - 03.2025
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
ATV Trail Guide
Maui Mountain Activities
05.2021 - 05.2022
- Inspected tour sites for potential hazards and arranged for repairs when needed.
- Guided groups of up to 15 people on scheduled tours.
- Arranged for additional resources and personnel when needed to accommodate larger tour requests.
- Furnished customers with unique experiences by developing and creating new tour routes.
- Developed engaging and informative scripts, guiding tour members through attractions.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
Delivery Driver
Maui Floral
10.2019 - 04.2020
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Housekeeper
Kaupo Ranch
08.2016 - 01.2020
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Operated electronic backpack vacuums and floor sweepers.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Sorted, laundered and put away various laundry items.
- Rotated linens in storerooms and replenished when supplies ran low.
Education
High School Diploma -
Spectrum Community School
KingstonSkills
- Hourly shift management
- Promotional planning
- Operational budgeting
- Store operations oversight
- Customer service management
Certification
PSIA Level 1 Ski instructor (WA State)
Timeline
Store Manager
Maui Sunriders Bike Co.
05.2022 - 03.2025
ATV Trail Guide
Maui Mountain Activities
05.2021 - 05.2022
Delivery Driver
Maui Floral
10.2019 - 04.2020
Housekeeper
Kaupo Ranch
08.2016 - 01.2020
High School Diploma -
Spectrum Community School