Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Audrey Whitehead

Miami

Summary

Results-oriented customer service associate known for maintaining organization and cleanliness in fast-paced environments. Skilled in effective communication and conflict resolution, ensuring a positive experience for all customers.

Overview

2
2
years of professional experience

Work History

Barista

Starbucks
Miami
07.2025 - Current
  • Ensured cleanliness and organization of café area and equipment to enhance customer experience.
  • Engaged with customers to provide excellent service and create a welcoming environment.
  • Processed cash transactions accurately at register during busy shifts to support efficient service.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Delivered prompt and professional responses to customer inquiries to foster positive relationships.

Customer Service Associate

Publix
Miami
10.2023 - 01.2026
  • Resolved customer complaints professionally, ensuring effective solutions to enhance satisfaction.
  • Fostered positive customer relations through friendly, knowledgeable communication, contributing to service goals.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Trained new associates on customer service protocols, improving team readiness and service quality.

Education

Bachelor of Arts - Nursing

Miami Dade College
Miami, FL
07-2026

Skills

  • Customer service
  • Team collaboration
  • Communication skills
  • Time management
  • Speedy and efficient
  • Critical thinking
  • Active listener

Languages

Spanish
Native/ Bilingual

Timeline

Barista

Starbucks
07.2025 - Current

Customer Service Associate

Publix
10.2023 - 01.2026

Bachelor of Arts - Nursing

Miami Dade College
Audrey Whitehead