Results-oriented customer service associate known for maintaining organization and cleanliness in fast-paced environments. Skilled in effective communication and conflict resolution, ensuring a positive experience for all customers.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
Miami
07.2025 - Current
Ensured cleanliness and organization of café area and equipment to enhance customer experience.
Engaged with customers to provide excellent service and create a welcoming environment.
Processed cash transactions accurately at register during busy shifts to support efficient service.
Collaborated with team members to ensure smooth operations during peak hours.
Managed morning rush of customers daily with efficient, levelheaded customer service.
Delivered prompt and professional responses to customer inquiries to foster positive relationships.
Customer Service Associate
Publix
Miami
10.2023 - 01.2026
Resolved customer complaints professionally, ensuring effective solutions to enhance satisfaction.
Fostered positive customer relations through friendly, knowledgeable communication, contributing to service goals.
Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Assisted customers with returns, exchanges, refunds, and other transactions as needed.
Trained new associates on customer service protocols, improving team readiness and service quality.