Summary
Overview
Work History
Education
Skills
I worked for 37 years with Walgreens Pharmacy as a pharmacy technician.
Timeline
Generic

Audrey Williams

Satsuma,Florida

Summary

Proven to excel in customer service and inventory management, my tenure at Publix showcased my ability to enhance customer satisfaction and maintain high-quality product offerings, achieving sales targets consistently. Skilled in plant care and effective communication, I adeptly balanced personalized service with operational efficiency, significantly reducing waste and improving store layout and product displays.

Overview

47
47
years of professional experience

Work History

Floral Clerk / Stock Person

Publix
12.2021 - 06.2023
  • Conducted regular cleaning tasks to maintain a sanitary workspace, adhering to all relevant health regulations.
  • Enhanced customer satisfaction by providing personalized floral recommendations based on client preferences and budget.
  • Placed orders for supplies such as ribbon and cellophane.
  • Processed transactions efficiently while maintaining a friendly demeanor during peak business hours.
  • Maintained a visually appealing store layout by regularly refreshing floral displays and rotating inventory.
  • Set up and broke down holiday and seasonal displays.
  • Reduced waste by monitoring inventory levels closely and taking appropriate measures to minimize spoilage.
  • Assisted with monthly inventory counts.
  • Exceeded customer expectations through prompt resolution of inquiries or concerns related to product quality or service issues.
  • Ensured high-quality product offerings by carefully inspecting incoming shipments for freshness and damage.
  • Educated customers about proper handling and care for maximum life of each flower arrangement or plant.
  • Unboxed, tagged and placed products in attractive displays to catch attention of patrons upon entering store.
  • Collaborated with event planners to design custom floral arrangements for weddings, funerals, and other special occasions.
  • Consistently met or exceeded sales targets through excellent customer service skills and attention to detail in creating arrangements.
  • Nurtured flowers to maintain quality and promote longevity.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Registered and Certified Pharmacy Technician

Walgreens Pharmacy
08.1982 - 11.2018
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Counted, measured and compounded medications following standard procedures.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Reviewed and verified customer information and insurance provider information.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
  • Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
  • Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Managed opening and closing duties for pharmacy.

Pharmacy Clerk

Eckerd Drugs/ Revco Drugs
07.1978 - 08.1982
  • Verified prescription information prior to entry in pharmacy computer system.
  • Established and maintained patient profiles, updating organizational database with current information.
  • Streamlined pharmacy operations by maintaining a clean and organized work environment.
  • Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.

Retail Clerk

Neisner Department Store
06.1976 - 07.1978
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and friendly service at the checkout.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Achieved high levels of accuracy when managing inventory, resulting in minimal discrepancies and improved overall efficiency.

Education

High School Diploma -

Palatka Central High Shool
Palatka, FL
06.1976

Skills

  • Safe handling practices
  • Plant watering
  • Plant care
  • Facility Cleaning

I worked for 37 years with Walgreens Pharmacy as a pharmacy technician.

Loyal

Dedicated

Always on time

Hard working

Responsible

Trainable

Enjoys helping people



Timeline

Floral Clerk / Stock Person

Publix
12.2021 - 06.2023

Registered and Certified Pharmacy Technician

Walgreens Pharmacy
08.1982 - 11.2018

Pharmacy Clerk

Eckerd Drugs/ Revco Drugs
07.1978 - 08.1982

Retail Clerk

Neisner Department Store
06.1976 - 07.1978

High School Diploma -

Palatka Central High Shool

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Audrey Williams