Audrey Leo
Lake Worth,FL
Summary
Well-qualified Regional Director with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, members, guests/clients, and team members to further company success metrics. Ready to leverage training and experience to take on new professional challenges.
Overview
20
20
years of professional experience
Work History
Senior LifeSpa Manager
Life Time, Inc
Boca Raton, FL
01.2015 - Current
- Providing leadership in hiring, coaching and mentoring spa and salon team. Monthly 1:1's and all team meetings driving pillars of success to include client retention through outstanding experiences, increasing revenue per hour and productivity/utilization of space. Proven financial success in consistent growth of revenue and team while controlling expenses.
- Assisting in hiring training and ongoing support of Coral Gables, FL location through their grand opening into first year of business, increasing revenue month over month.
- Onboarding established with new Spa Managers through first three phases of training prior to Spa Manager Certification.
- Performing coaching support to managers not achieving financial success.
Senior Spa Manager / Regional Lead
Life Time, Inc
Florham Park, NJ
01.2009 - 01.2015
- Senior Manager for Florham Park & Berkeley Heights increasing business from 25k/month to 90k/month.
- Achieved Artistry rankings several quarters at Florham Park location.
- Performed grand openings to include hiring, training, coaching and mentoring of Syosset, NY; Montvale, NJ & Westchester, NY.
- Launched technician and front line team member certification in OH, MI, VA, MD, NJ & NY.
Spa Manager / Regional Training Lead
Life Time, Inc
Alpharetta, GA
01.2006 - 01.2009
- Spa Manager of Alpharetta, GA location increasing business from 25k/month to 70k/month.
- Achieving Artistry for several quarters.
- Performed training, support, coaching and mentoring Southeast Lifepa's to include: Collierville, TN; Cary, NC; Boca Raton, FL; John's Creek, GA; Woodstock, GA; Sugarloaf, GA.
- Maximized efficiency through time management and staff supervision to boost productivity
Lead Massage Therapist
Life Time, Inc
Flower Mound, TX
01.2004 - 01.2006
- Established hiring, training, coaching and mentoring of massage therapy team.
- Achieved Artistry rankings in service/retail sales and client retention.
- Advised athletes on areas of concern causing pain or predisposing to injury, instructing on warm-up and stretching techniques to relieve dysfunction and prevent injury.
- Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
Massage Therapist
Life Time, Inc
Skokie, IL
08.2002 - 01.2004
- Maintained client treatment records and designed long-term care programs for return customers.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Artistry Massage Therapist achieving highest revenue and client retention nationwide.
- Aveda educator attending Aveda Institute for advanced education and bringing learnings back to LifeSpa team in our Old Orchard Location.
Education
Associate of Science - Massage Therapy
Chicago School of Massage Therapy
Chicago, IL03.2001
Associate of Science - Kinesiology
City Colleges of Chicago - Wilbur Wright College
Chicago, IL06.2000
Associate of Science - Accounting And Business Management
Waubonsee Community College
Sugar Grove, IL06.1999
Skills
- Employee Development
- Policy Improvement Recommendations
- Excellence in Financial Performance
- Recruiting and Interviewing
- Relationship Building
- Performance Optimization
Timeline
Senior LifeSpa Manager
Life Time, Inc
01.2015 - Current
Senior Spa Manager / Regional Lead
Life Time, Inc
01.2009 - 01.2015
Spa Manager / Regional Training Lead
Life Time, Inc
01.2006 - 01.2009
Lead Massage Therapist
Life Time, Inc
01.2004 - 01.2006
Massage Therapist
Life Time, Inc
08.2002 - 01.2004
Associate of Science - Massage Therapy
Chicago School of Massage Therapy
Associate of Science - Kinesiology
City Colleges of Chicago - Wilbur Wright College
Associate of Science - Accounting And Business Management
Waubonsee Community College