Audri Hamilton
Tulsa,OK
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Walgreens
Tulsa, OK
10.2023 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided information about products and services available to customers.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Performed additional duties as assigned by management team.
- Updated databases with new and modified customer data.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Responded to customer inquiries via phone, email and chat.
- Educated customers on special pricing opportunities and company offerings.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Memorial Highschool
Tulsa, OK05-2026
Skills
- Product and service solutions
- Customer support
- Customer service
- Problem resolution
- Inbound and outbound calling
- Refunds processing
- Team collaboration
- Retail marketing
- Refunds and exchanges
- Complaint handling
- Account updating
- Stock replenishment
Timeline
Customer Service Associate
Walgreens
10.2023 - Current
Memorial Highschool