Audriana Berg
Burkburnett,TX
Summary
Dynamic professional with a proven track record at Kell West Regional Hospital LLC, excelling in office management and fostering teamwork. Demonstrated expertise in Microsoft Office and a knack for enhancing staff morale and operational efficiency. Achieved significant improvements in project completion times and customer service, underscoring a commitment to excellence and attention to detail.
Overview
13
13
years of professional experience
Work History
Business Office Associate
Kell West Regional Hospital LLC
06.2021 - Current
- Scheduled patients for appointments and screened for medically appropriate information for technicians
- Scanned in medical records
- Coordinated technician scheduling requests
- Assisted several departments as needed
- Facilitated effective communication between departments, ensuring timely completion of projects.
- Engaged in upbringing staff morale by initiating appropriate appreciation gifts and events
Assistant Manager
Chicken Express
04.2012 - 06.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Monitored shift efficiency by maintaining labor and sales
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained shift morales as high-sales times occurred
- Managed all new-hire paperwork and computer programs
Education
Master of Arts - Clinical Mental Health Counseling
Liberty University
Lynchburg, VA05-2026
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH11-2023
Skills
- File management
- Microsoft office mastery
- Calendar management
- Office management
- Written communication
- Research
- Spreadsheet development
- Presentation creation
- Confidentiality procedures
- Teamwork
- Problem-solving
- Attention to detail
- Reliability
Timeline
Business Office Associate
Kell West Regional Hospital LLC
06.2021 - Current
Assistant Manager
Chicken Express
04.2012 - 06.2021
Master of Arts - Clinical Mental Health Counseling
Liberty University
Bachelor of Arts - Psychology
Southern New Hampshire University
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