Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ibrahim Najem

Chantilly

Summary

Dynamic professional with a proven track record at CarMax, excelling in financial management and customer service. Adept at problem-solving and task prioritization, I consistently enhanced operational efficiency and elevated customer satisfaction. Recognized for attention to detail and leadership abilities, I thrive in fast-paced environments while maintaining professionalism.

Overview

7
7
years of professional experience

Work History

Business Office Associate

CarMax
Sterling
03.2024 - Current
  • Processed and verified vehicle titles, registrations, and financing documents with a high level of accuracy to ensure legal and company compliance.
  • Partnered with sales, finance, and inventory teams to optimize vehicle transactions and elevate customer satisfaction.
  • Managed sensitive customer information, maintained detailed records, and consistently met processing deadlines.
  • Utilized strong organizational and problem-solving skills to resolve document discrepancies and streamline office operations.
  • Contributed to a positive team environment by maintaining professionalism and delivering exceptional internal and external service.

SUPERVISOR

Manhattan pizza
Chantilly
11.2020 - Current
  • Trained new employees on company policies, procedures and work ethics.
  • Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
  • Delegated tasks to team members according to individual strengths.
  • Communicated employee, customer and workplace needs to managers.
  • Answered customer questions and made product recommendations according to needs.
  • Initiated creative solutions to resolve customer complaints and issues.
  • Prepared reports to summarize operational results and financial performance.
  • Resolved conflicts between team members and departments.
  • Taught company procedures to new employees and increased progress by identifying areas of weakness.
  • Organized workflow tasks to prevent downtime and production gaps.
  • Tracked company inventory and noted item shortages for future product orders.

FOOD RUNNER

Fords Fishshack
South Riding
09.2018 - 11.2018
  • Effectively communicated with chefs, servers and other kitchen staff to deliver meals on time.
  • Provided excellent customer service by being attentive to guests' needs and requests.
  • Exhibited strong multitasking skills when working under pressure during peak hours.
  • Helped servers by delivering and refilling beverages, pre-bussing tables, and resolving guest requests.
  • Provided superior customer service by quickly and efficiently delivering food to guests.
  • Maintained a clean and organized work area to ensure health and safety standards were met.
  • Adapted well while working in fast-paced environments with frequent interruptions.
  • Assisted servers with delivering food to tables and refilling beverages.
  • Demonstrated proficiency in delivering food orders to tables quickly and efficiently.

PARCEL PICKUP

Giant
South riding
02.2018 - 07.2018
  • Picked up more than 40 pounds of products.
  • Cleaning each aisle of the store, making sure that the customers were in a clean environment.
  • Pushed each shopping cart that was outside the parking lot and put it outside the store keeping it organized for customers.

Education

HIGH SCHOOL DIPLOMA -

Freedom High School
South Riding, Virginia
06.2019

High School Diploma -

Northern Virginia Community College
Annandale, VA

Skills

  • Staff Management
  • Negotiation
  • Financial Management
  • Problem Solving
  • Leadership Abilities
  • Time Management
  • Task Prioritization
  • Customer Service
  • Self Motivation
  • Multitasking
  • Decision-Making
  • Analytical Thinking
  • Attention to Detail
  • Problem-Solving
  • Cash Handling
  • Record keeping
  • Attention to detail
  • File management
  • Process improvement
  • Greeting visitors
  • Research
  • Improvement plans
  • Professionalism

References

References available upon request

Timeline

Business Office Associate

CarMax
03.2024 - Current

SUPERVISOR

Manhattan pizza
11.2020 - Current

FOOD RUNNER

Fords Fishshack
09.2018 - 11.2018

PARCEL PICKUP

Giant
02.2018 - 07.2018

HIGH SCHOOL DIPLOMA -

Freedom High School

High School Diploma -

Northern Virginia Community College

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Ibrahim Najem