Marilyn Hernandez
Berkeley,Illinois
Summary
Dynamic professional with extensive experience in customer service and administrative support. Expertise in processing complex documentation, managing inventory, and enhancing customer satisfaction through effective vendor management. Results-oriented with a proven track record of ensuring compliance and improving operational efficiency in fast-paced environments.
Overview
7
7
years of professional experience
Work History
BUSINESS OFFICE ASSOCIATE
CARMAX
09.2024 - Current
- Processed vehicle purchase and sales paperwork, ensuring accuracy and compliance with state and federal regulations.
- Managed title, registration, and DMV documentation for retail and wholesale vehicle transactions.
- Handled cash, checks, and electronic payments while maintaining strict cash-handling controls.
GENERAL OFFICE ASSOCIATE
THE HOME DEPOT
01.2022 - 12.2023
- Attended incoming calls, dealt with scheduling and emails, organizing paperwork, and welcoming incoming customers and delegating them to the correct location.
- Offering administrative support for team members and leaders.
- Receiving and processing incoming stock and materials and verifying the quantity and quality against shipping and packing slips.
- Enter and update inventory levels in the system. Prepare orders and ensure they are complete, exact, and ready for delivery.
- Supervising employees, evaluating their performance, Processing, and tracking shipments using computer systems and resolved delivery issues to ensure customer satisfaction.
- Move product with equipment into its designated location.
ASSISTANT
PT RICO TRANSPORT
06.2019 - 05.2021
- Provided clerical support to business owner by updating client details, creating and sending invoices, tracking payments, and ensuring timely payment collection.
- Resolved discrepancies by assisting with faxing, photocopying, filing, and managing phone calls and emails.
Education
Associate in Applied Science (AAS) in Paralegal Studies -
WILBUR WRIGHT COLLEGE
CHICAGO, ILLINOIS01-2028
GENERAL EDUCATIONAL DEVELOPMENT DIPLOMA -
WILBUR WRIGHT COLLEGE
CHICAGO, ILLINOIS06-2024
Skills
- Office management
- Administrative support
- Scheduling management
- Document processing
- Records management
- File management
- Workflow coordination
- Vendor management
- Customer service
- Data entry (intermediate)
- Microsoft 365 (advanced)
- Problem solving
- Adaptability
- Team collaboration
- Compliance review
Timeline
BUSINESS OFFICE ASSOCIATE
CARMAX
09.2024 - Current
GENERAL OFFICE ASSOCIATE
THE HOME DEPOT
01.2022 - 12.2023
ASSISTANT
PT RICO TRANSPORT
06.2019 - 05.2021
Associate in Applied Science (AAS) in Paralegal Studies -
WILBUR WRIGHT COLLEGE
GENERAL EDUCATIONAL DEVELOPMENT DIPLOMA -
WILBUR WRIGHT COLLEGE