Audrionna Covey
Delmar
Summary
Meticulous Medical Records Clerk with 6 months history processing medical records requests while delivering highest quality customer service. Builds rapport with staff and patients to foster smooth and effective department operations. Strong knowledge of Release of Information policies and procedures and HIPAA regulations.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Dedicated Assistant Teacher with excellent communication and coordination skills demonstrated through previous classroom experience. Compassionate, professional and committed to student learning and overall wellbeing. Quick to jump in and help teacher with student or administrative needs.
Overview
9
9
years of professional experience
Work History
Assistant Teacher
Childtime
08.2022 - Current
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Provided one-on-one and group-based learning support to maintain student progress and development
- Developed age-appropriate activities and programs for children 5months to 18 months.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Engaged with children on an individual basis to build positive relationships and promote learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
- Promoted sensory development by providing access to different textures.
Patient Support Specialist
Community Care Physicians
Delmar
02.2024 - 04.2026
- Assisted patients with appointment scheduling and insurance verification processes.
- Communicated effectively with healthcare providers regarding patient needs and concerns.
- Resolved patient inquiries and issues, improving overall patient satisfaction.
- Collaborated with clinical staff to streamline patient intake procedures, enhancing workflow efficiency.
- Maintained confidentiality and compliance with HIPAA regulations in all interactions.
- Handled incoming phone calls and scheduled appointments.
- Delivered customer service to patients and families, ensuring timely responses to inquiries.
- Conducted intake interviews with new patients, gathering relevant medical information.
- Assisted with scheduling patient appointments and follow-up visits.
Medical Records Assistant
Albany Gastroenterology Consultants
01.2022 - 06.2022
- Posted medical records promptly upon accurate assembly and analysis.
- Audited files for completion and accuracy.
- Communicated with doctors and insurance companies to resolve patient issues.
- Filed records for timely retrieval.
- Answered over 100 calls a day
Custodial Worker
North Colonie Central School District
05.2021 - 11.2021
- Maintained clean and comfortable environments in school building by vacuuming, cleaning windows and dusting.
- Collected trash and emptied receptacles and recycling containers.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Worked with supervisor to assess ongoing needs
- Kept building spaces premises clean inside and outside.
- Reported vandalism or other damage to property to supervisor.
- Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.
- Moved furniture for cleaning and set up for special events.
Assistant Manager
Peter Harris Clothes
08.2017 - 05.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Monitored security and handled incidents calmly.
Education
GED -
Bethlehem Central Senior High School
Delmar, NY06-2010
Skills
- Medical terminology expertise
- Information sourcing
- Treatment documentation
- Health records preparation
- Patient data management
- Health record maintenance
- Customer experience management
- Product and service knowledge
- Shrinkage prevention strategies
- Shift coverage coordination
- Administration and reporting
- Employee coaching and motivation
- Transaction monitoring
- Team direction
- Sales performance monitoring
Timeline
Patient Support Specialist
Community Care Physicians
02.2024 - 04.2026
Assistant Teacher
Childtime
08.2022 - Current
Medical Records Assistant
Albany Gastroenterology Consultants
01.2022 - 06.2022
Custodial Worker
North Colonie Central School District
05.2021 - 11.2021
Assistant Manager
Peter Harris Clothes
08.2017 - 05.2021
GED -
Bethlehem Central Senior High School