SHANTAY T. ROBINSON
Bristow,VA
Summary
A seasoned and dedicated health care professional with over 20 years' experience as a certified pharmacy technician. A compassionate Medical Assistant with over 10 years experience and a knack for completing tasks efficiently and productively. Possess specialized skills in patient care, medical record management, IV administration and clinical surgical procedures. Excel in communication, empathy, and adaptability, ensuring seamless support to healthcare teams and providing exceptional service to patients. I have a well-known reputation as a problem solver; excellent patient communication skills, proven track record in the retail pharmaceutical environment, comprehensive understanding of pharmaceutical operations. A graduate from a certified trade school as a NRCMA and certified in CPR. I'm interested in continuing to utilize my administrative and clinical skills as a Certified Medical Assistant. As well as continuing to attain the uppermost level of patient care, while maximizing the efficiency of the facility.
Overview
31
31
years of professional experience
Work History
Medical Assistant & Front Desk Surgical Scheduler
IR Centers of Reston(GI Alliance)
Reston, Virginia
09.2023 - Current
- Facilitated patient intake by collecting medical histories and managing records, ensuring accurate and complete information for care delivery.
- Scheduled appointments using electronic health record systems to optimize patient flow.
- Supported physicians during examinations and procedures by preparing necessary instruments.
- Educated patients on treatment plans and medication instructions, enhancing their understanding and adherence to prescribed therapies.
- Maintained cleanliness and organization of examination rooms, ensuring readiness for patients.
- Measured vital signs and prepared patients for examinations to streamline care delivery.
- Coordinated follow-up visits and referrals for specialized care, improving continuity of care and patient satisfaction.
- Adhered to HIPAA regulations, safeguarding confidential patient information at all times.
Office Manager
Ellis Services Inc.
Bristow, VA
05.2017 - Current
- Answer phones, schedule appointments, prepare customer estimates and proposals, prepare and send customer invoices, collect payments
Medical Assistant & Pharmacy Technician
LifeTime Family Medicine
Gainesville, VA
03.2017 - 06.2019
- Medical Assistant duties-Basic patient vitals, record patient health history and history of present illness in Athena Health EMR system, Scan and label patient documents into patient charts, Urinalysis dips, throat/ nasal swabs, Glucose checks, phlebotomy, administer vaccines (newborn to elderly patients), administer B-12 injections, antibiotic and anti-inflammatory injections, allergy injections, vision and hearing screens prepare blood samples and requisitions forms for specimen pickups, assist with small biopsy procedures, pap smears, KOH swabs, Aptima swabs, EKG's, spirometry, dictate lab and radiology results to patients, triage nurse calls, call in medications to designated pharmacies
- Pharmacy Technician Dispensary Duties - manage flow of dispensary without direct supervision, direct input of prescriptions into DataScan Application System, manage medication inventory
Medical Assistant (Part-Time)
NOVEC CareHere Clinic
Manassas, VA
07.2017 - 03.2018
- Basic patient vitals, answer phones, schedule/ cancel appointments, Vaccinations, Phlebotomy, record patient history into patient EMR system ( MyHealthGuide), Scan patient documents into patient charts, Urinalysis dips, throat/ nasal swabs, Glucose checks, prepare blood samples and requisitions forms for specimen pickups, order and return medication for in house pharmacy, maintain medical and office supplies, clean and restock patient room
Medical Assistant
George Washington Medical Faculty and Associates (NOVA Urology)
Fairfax, VA
01.2017 - 05.2017
- Recorded patient history in Allscripts EMR system for accurate documentation.
Managed basic patient vitals, preparing patients for examinations and treatments.
Performed house urinalysis and phlebotomy to support diagnostic processes.
Assisted physicians with prostate biopsy and cystoscopy procedures effectively.
Monitored patient uro-plasty procedures, ensuring adherence to safety protocols.
Cleaned and restocked exam rooms to maintain a sterile environment.
Administered Lupron and testosterone injections as per treatment plans.
Dictated lab and radiology results to patients during triage nurse calls.
Medical Assistant
Potomac Ear Nose and Throat
Woodbridge, VA
11.2016 - 01.2017
- Basic Patient Vitals, Prepare patients for examinations and treatments, Scribing, Enter patient history in EMR system, prescription refills and prior authorizations, clean and sterilize instruments
- Temp position
Medical Assistant
Virginia Gateway Urgent Care Center
Gainesville, VA
06.2016 - 12.2016
- Basic Patient vitals, Prepare patients for examinations and treatments, assist Dr. with minor medical procedures (suture insertions, suture removals, needle abscess aspirations), splinting, wound care dressings, EKG's, Phlebotomy, Knowledge and use of EMR, processing lab specimens for pickups, administering injections/immunizations, Urine Drug screens, Urinalysis dips, hemoglobin and glucose checks, patient documentation in E Clinical Works EMR system, throat and nasal swab, schedule appointments, check patients in and check patients out, collect co-pays, answer phones, take messages, verify health coverage through Availability Software
Medical Assistant
Ashburn Pediatrics
Ashburn, VA
01.2016 - 03.2016
- Basic Patient Vitals, Prepare patients for examinations and treatments. Administer injections to infants, children and adolescents, patient annual physicals, newborn physicals, ear flushes, throat swabs, nasal swabs, hemoglobin checks, glucose checks, and 10 dip urine screens. Maintain the supplies and equipment including keeping them clean and sterilized. Complete patient documentation and updating patient files and records through Pulse EMR computer Network.
- Temp Position
Medical Assistant
Pinnacle Family Practice
Fairfax, VA
06.2015 - 12.2015
- Basic Patient Vitals, Prepare patients for examinations and treatments, communicate lab results and radiology reports to patients. Administer injections to children, adolescents, and adults, ear flushes, throat swabs, A1C checks, EKG's, spirometry testing, 10 dip urine screens and daily phlebotomy. Maintain the supplies and equipment including keeping them clean and sterilized including the proper use of the autoclave, direct handling of specimens and correct handling of curettage. Complete patient documentation and updating patient files and records through E-Meds EMR computer Network.
Pharmacy Technician
Rite-Aid Pharmacy
Hurricane, WV
09.2014 - 02.2015
- Assisted Pharmacist with the dispensing of medical prescriptions as permitted by the Board of Pharmacy
- Ensured compliance of FDA and corporate drug safety guidelines, security and confidentiality policies
- Verify and processed insurance companies and Medicaid payment authorizations
- Conducted pharmaceutical inventory and audits to ensure compliance with state and corporate regulations
- Provided pleasant patient and customer service, retail pharmacy cashier
- Processed returned medications from the pharmaceutical companies for credit and/or destruction
- Part time
Medical Assistant
Familycare/Womenscare
Scott Depot, WV
05.2014 - 02.2015
- Basic Patient Vitals, Prepare patients for examinations and treatments, Administer injections to children, adolescents, and adults. Apply and reapply dressings, Ear Flushes, Glucose and A1C checks, 10 dip urine screens, urine drug screens, drawing blood
- Knowledge of OB/GYN instruments, maintain the supplies and equipment including keeping them clean and sterilized including the proper use of autoclave, direct handling of blood specimens and correct handling of curettage
- Complete patient documentation and update patient files and records through Athena EMR computer Network
- Assists in colposcopies, pap smears, different birth control insertions and removals
Pharmacy Technician
CVS Pharmacy
Haymarket, VA
03.2012 - 11.2013
- Assisted Pharmacist with the dispensing of medical prescriptions as permitted by the Board of Pharmacy
- Ensured compliance of FDA and corporate drug safety guidelines, security and confidentiality policies
- Verify and processed insurance companies and Medicaid payment authorizations
- Conducted pharmaceutical inventory and audits to ensure compliance with state and corporate regulations
- Provided pleasant patient and customer service, retail pharmacy cashier
- Processed returned medications from the pharmaceutical companies for credit and/or destruction
- Haymarket, Virginia
Medical Assistant (Externship)
Beauregard Medical Center
Alexandria, VA
08.2013 - 10.2013
- Obtaining patients vital signs and phlebotomy for lab analysis
- Entered patient medical records utilizing the "EClinicals" application
- Assisted physicians with patient 's medical treatment and lab testing
- Conducted administrative office duties and coordinating patient care
- Alexandria, Virginia
Courier
Federal Express
Herndon, VA
08.2011 - 03.2012
- Conducted consistently planned residential and commercial deliveries along assigned routes
- Provided exceptional customer service and communication during deliveries
- Maintained excellent driving skills, road sense and vehicle maintenance
- Herndon, Virginia
Pharmacy Technician
Shoppers Supermarket and Pharmacy
Manassas, VA
07.1995 - 04.2011
- Conducted pharmaceutical inventory and audits to ensure compliance with state and corporate regulations
- Assisted Pharmacist with the verification, compounding and fulfillment of prescriptions orders
- Ensured compliance of FDA and corporate drug safety guidelines, security and confidentiality policies
- Provided pleasant patient and customer service, sanitizes pharmacy equipment, retail pharmacy cashier
- Verifies stock and enters data in computer system to maintain inventory records
- Manassas, Virginia
Education
Registered Certified Medical Assistant - Medical Assistant
Centura College
Manassas, VA09-2013
Certified Pharmacy Technician (CPhT) -
State of Virginia Board of Pharmacy
Virginia04-2004
High School Diploma -
Stonewall Jackson High School
Manassas, VA06-1997
Skills
- Attention to detail
- Pharmaceutical terminology
- Pharmaceutical inventory management
- Drug identification and handling
- Pharmacy and controlled substance law
- Microsoft Windows 7 OS
- Microsoft Office suite
- EClinicalWorks application
- Allscripts software
- ARx system
- AthenaHealth platform
- Pulse software
- RxConnect system
- NexGen pharmaceuticals knowledge
- Medical terminology expertise
- Electrocardiogram proficiency
- Injection administration skills
- Patient vitals and phlebotomy expertise
- Minimally invasive surgery assistance skills
- Sterile technique knowledge
- Electronic medical records (EMR) proficiency
- Urinalysis testing skills
- Glucose testing skills
- Hemoglobin testing skills
- Strep and influenza testing skills
- Mono testing proficiency
- Urine drug screening skills
- Pregnancy test administration skills
- Patient education expertise on labs and images
- Prior authorization knowledge
- Pediatric clinical training expertise
- Child immunization knowledge
- OB/GYN clinical training expertise
- Family medicine clinical training expertise
- IV Administration
- Medical terminology
- Calm and level-headed under duress
- Certified in basic life support (BLS)
Qualifications Summary
A seasoned and dedicated health care professional with over 20 years' experience as an certified pharmacy technician, well-known reputation as a problem solver; excellent patients communication skills, proven track record in the retail pharmaceutical environment, comprehensive understanding of pharmaceutical operations. A graduate from a certified trade school as a NRCMA and certified in CPR with over 10 years' experience in the field. I'm interested in continuing to utilize my administrative and clinical skills as a Certified Medical Assistant. As well as continuing to attain the uppermost level of patient care, while maximizing the efficiency of facility.
Timeline
Medical Assistant & Front Desk Surgical Scheduler
IR Centers of Reston(GI Alliance)
09.2023 - Current
Medical Assistant (Part-Time)
NOVEC CareHere Clinic
07.2017 - 03.2018
Office Manager
Ellis Services Inc.
05.2017 - Current
Medical Assistant & Pharmacy Technician
LifeTime Family Medicine
03.2017 - 06.2019
Medical Assistant
George Washington Medical Faculty and Associates (NOVA Urology)
01.2017 - 05.2017
Medical Assistant
Potomac Ear Nose and Throat
11.2016 - 01.2017
Medical Assistant
Virginia Gateway Urgent Care Center
06.2016 - 12.2016
Medical Assistant
Ashburn Pediatrics
01.2016 - 03.2016
Medical Assistant
Pinnacle Family Practice
06.2015 - 12.2015
Pharmacy Technician
Rite-Aid Pharmacy
09.2014 - 02.2015
Medical Assistant
Familycare/Womenscare
05.2014 - 02.2015
Medical Assistant (Externship)
Beauregard Medical Center
08.2013 - 10.2013
Pharmacy Technician
CVS Pharmacy
03.2012 - 11.2013
Courier
Federal Express
08.2011 - 03.2012
Pharmacy Technician
Shoppers Supermarket and Pharmacy
07.1995 - 04.2011
Registered Certified Medical Assistant - Medical Assistant
Centura College
Certified Pharmacy Technician (CPhT) -
State of Virginia Board of Pharmacy
High School Diploma -
Stonewall Jackson High School