Leslie Hernandez

• Answered 300+ customer telephone calls daily and appropriately handled needs.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Maintained accurate patient records, prepared packaged medications, and placed orders as requested.
• Screened prescription orders and insurance for accuracy and completeness
• Authenticated insurance through E-Check/Navinet system and Initiated authorization requests

(Contract)

• Managed inventory levels and processed medication and supply orders to ensure consistent availability.
• Greeted patients, verified information, and efficiently checked them in for scheduled appointments.
• Performed clerical and administrative duties including filing, faxing, data entry, and managing email correspondence.
• Maintained accurate and up-to-date patient records while preparing, packaging, and labeling medications.
• Reviewed and screened prescription orders for accuracy, completeness, and compliance with regulations.
• Prepared prescriptions by retrieving, counting, pouring, weighing, measuring, and compounding medications as required.

• Maintained a clean and fully functioning office environment (i.e., reception/lounge areas and women’s restrooms)
• Managed 200+ incoming phone calls/daily and referred inquiries to appropriate parties
• Directed guests by maintaining employee & department directories, often assisted w/office tours
• Monitored visitor access with security protocols (i.e., issued visitor badges)
• Managed telecommunication system by following manufacturer's instructions for house phone and console operations
• Organized conference and meeting room bookings for staff
• Received employee requests and handled appropriately (and in a timely manner) via work orders, through managers, with building personnel, etc.
• Provided general administrative, clerical support for the people experience team and additional tasks assigned by direct manager (i.e., preparation for staff events)
• Coordinated and ordered office supplies and ensuring to maintain appropriate stock levels

(Contract)

• Managed daily administrative operations, including switchboard and front desk duties.
• Opened and assigned cases, scheduled appointments, and coordinated conference room setup
• Maintained organized office and client files for accuracy and compliance.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.