Audura Jones
Las Vegas,NV
Summary
Successful CSR with 12 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Motivated CSR of 12 years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,
Overview
18
18
years of professional experience
1
1
Certification
Work History
Caregiver
Home Instead
Las Vegas, NV
01.2021 - 04.2021
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Bus Driver
Columbus Estate
Bakersfield , CA
06.2017 - 01.2020
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Maintained California driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
- Inspected emergency equipment and verified safe working order for student and driver use.
Client Service Representative
Kern Adult Program
Bakersfield, CA
09.2013 - 09.2015
- Maintained accurate record-keeping with proactive attention to client information updates.
- Communicated professionally with colleagues, freelancers and clients.
- Maintained up-to-date knowledge of product and service changes.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 80 %.
Customer Service Associate
Golden Empire Transit
Bakersfield , CA
07.1999 - 12.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Inglewood High School
Inglewood, CA06.1986
Skills
- Call Documentation
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Information Updates
- Understanding Customer Needs
- Excellent Attention to Detail
Certification
Basic Life Skills . CPR certificate.
Mental health Mental health first aid certificate. Peer support specialist certificate.
Commercial Driver License
Class B.
Passenger Endorsement.
Timeline
Caregiver
Home Instead
01.2021 - 04.2021
Bus Driver
Columbus Estate
06.2017 - 01.2020
Client Service Representative
Kern Adult Program
09.2013 - 09.2015
Customer Service Associate
Golden Empire Transit
07.1999 - 12.2012
High School Diploma -
Inglewood High School
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