Auggie Salinas
Kansas City,MO
Summary
UCaaS and cloud voice specialist with 10+ years supporting Hosted Voice, UCaaS, SIP, Contact Center, SD‑WAN, and enterprise telecom solutions in presales and account management roles. Experienced in leading technical discovery, designing scalable architectures, and delivering product demonstrations that influence executive decision‑making. Trusted advisor to enterprise customers across healthcare, telecom, and public venues, known for translating complex technical concepts into clear business outcomes. Strong partner to Sales teams, driving customer engagement, accelerating deal cycles, and supporting successful service activation.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Mid Market Account Manager
SEGRA Fiber
Kansas City, MO
04.2025 - Current
- Support enterprise customers with technical guidance across IP Transit, DIA, Wave, SD‑WAN, MPLS, and Ethernet services, ensuring alignment with voice and UCaaS requirements.
- Lead discovery sessions to understand customer environments, voice infrastructure, and cloud migration readiness.
- Maintain detailed documentation of customer interactions via HubSpot to support solution validation and presales cycles.
- Identify new opportunities for UCaaS, SIP, and cloud voice adoption within existing and prospective accounts.
- Build sales forecasts and productivity schedules to support pipeline growth.
- Leveraged technology tools effectively in order to track account activities, manage pipelines efficiently, and automate routine tasks where possible.
- Delivered informative presentations to prospective clients, showcasing the value of company products and services for their businesses.
Strategic Account Manager
Spectrum Enterprise
01.2020 - 03.2025
- Supported healthcare enterprise accounts with solutions including UCaaS, Managed Services, SD‑WAN, DDoS protection, IoT, and Ethernet-based services.
- Conducted technical discovery to assess voice infrastructure, cloud readiness, and integration requirements.
- Developed strategic account plans that aligned UCaaS and cloud voice solutions with customer business and technical needs.
- Partnered with Sales Engineering to design architectures and validate technical fit.
- Led customer meetings to ensure satisfaction and support service activation.
- Sold Ring Central as our UCaaS offering.
Account Executive
Consolidated Communications
Kansas City
01.2020 - 01.2021
- Identify new prospects via cold calling, partners, and network development
- Work with existing clients on expansion of current services
- Completed in-person Sales presentations and discovery meetings
- Acted along with Sales Engineers to right-fit products based on client’s needs.
Sales Manager
Time Warner Business | Charter
01.2017 - 01.2020
- Directly manage, coach, and develop a commercial sales team to achieve company goals
- Oversee daily activities, including: recruiting, hiring, training and enablement to create a productive sales team that can meet and exceed their monthly sales objectives
- Exhibited quantifiable improvement, displaying the ability to organize, remove obstacles, and lead by example in creating a high-performing Sales Team.
Sr. Account Executive
Time Warner Business | Charter
01.2015 - 01.2017
- Contributes to team effort by accomplishing related results as needed
- Top performing AE in the KC Office; consistently meets or exceeds quota
- Responsibilities include selling COAX products to business customers
- Work with several business referral partners to provide their customers with our services.
Director of Sales
Unite Private Networks
01.2014 - 01.2015
- Researching solutions in an ongoing effort to increase impact on target customer
- Provided Dark Fiber, Ethernet, Internet, Colocation Services and customized solutions
- Responsible for calling on large enterprise and multi-location business customers
- Identify up-sell opportunities within accounts for new products and services.
Sales Manager
Converged Communications
01.2001 - 01.2014
- Brokered and sold carrier services for Windstream, Surewest, ATT, TWC and other carriers.
- Led sales team performance, coaching reps to exceed revenue goals for UCaaS and telecom solutions.
- Developed new sales strategies and product positioning for UCaaS and cloud voice offerings.
- Facilitated in-office UCaaS/Digital phones demonstrations to support technical validation and customer education.
- Was certified on Avaya, Nortel and ESI.
- Helped program all phone systems before install.
- Programmed our White label phone systems before being deployed.
Skills
- UCaaS / Hosted Voice / Cloud PBX
- SIP Trunking / Contact Center / IVR
- IP Networking, QoS, VoIP, Security Concepts
- SD‑WAN, DIA, MPLS, Ethernet Services
- Technical discovery & requirements gathering
- Solution design & architecture documentation
- Product demonstrations & technical training
- Proposal development & competitive positioning
- Cross‑functional collaboration (Product, Engineering, Ops)
Additional Roles (Customer Facing)
Guest Service Representative — T-Mobile Center (2024–Present) Guest Service Representative — Kansas City Chiefs (2024–Present)
- Strengthened communication, conflict resolution, and customer experience skills in high-volume environments — valuable for presales, demos, and executive presentations.
Certification
- Ascend UC Sales Certification
- Ascend UC Sales Engineer Certification
- Ascend Meetings Certification
- Ascend FIles Certification
Timeline
Mid Market Account Manager
SEGRA Fiber
04.2025 - Current
Strategic Account Manager
Spectrum Enterprise
01.2020 - 03.2025
Account Executive
Consolidated Communications
01.2020 - 01.2021
Sales Manager
Time Warner Business | Charter
01.2017 - 01.2020
Sr. Account Executive
Time Warner Business | Charter
01.2015 - 01.2017
Director of Sales
Unite Private Networks
01.2014 - 01.2015
Sales Manager
Converged Communications
01.2001 - 01.2014