August Anderson
Melbourne,FL
Summary
I am a confident leader with strong expertise in overseeing daily operations and team coordination and communication with smooth transitions. I am known for effective team collaboration, delivering excellent customer connections and keeping calm in fast-paced environments. I am highly adaptable, skilled in problem-solving, conflict resolution, and team building. I am reliable and dedicated and flexible
Overview
20
20
years of professional experience
Work History
Shift Supervisor
Starbucks
02.2005 - Current
- Helped maintain the third place environment by meeting standards of service and quality in daily operations.
- Coached and enforced company policies with partners.
- Assessing customer cues and responding to and resolving customer concerns.
- Ensured smooth operations during peak hours by effectively delegating and flexing.
- Provided ongoing support to partners during challenging situations, offering guidance and strategizing problem solving solutions.
- Maintained clean and well-organized store and utilize station layouts for consistency.
- Improve customer connections by team building and role modeling.
- Resolved conflicts among team members diplomatically, promoting a safe and welcoming environment to all.
- Conducted routine store assessments, store walks and system checks to ensure the store is running smoothly.
Education
Melbourne High School
Melbourne, FL05.2000
Skills
- Cash handling
- Partner training
- Workplace safety
- Team management
- Customer connection
- Team building
- Inventory control
- Safety awareness
- Conflict resolution
- Growth mindset
Timeline
Shift Supervisor
Starbucks
02.2005 - Current
Melbourne High School