August Gwinn
Customer Success & Human Relations
Simpsonville,SC
Summary
Experienced and resourceful professional with a diverse background spanning customer service, sales, and freelance work in a diverse range of industries. Demonstrated adaptability, strong communication skills, and dedication to excellence. Proven track record in efficiently managing executive schedules, fostering positive client relationships, and optimizing operations to enhance customer satisfaction. A natural leader with organizational prowess, adept at balancing business needs with exceptional service delivery. Thrives in fast-paced environments, excels in problem-solving, and is committed to continuous learning. Poised to contribute effectively to teams and drive success across various professional settings.
Overview
11
11
years of professional experience
15
15
years of post-secondary education
Work History
Small Business Co-Owner
Gwinn Family Holdings, LLC
Easley, SC
6 2022 - Current
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Freelance Makeup Artist
Self Employed
01.2018 - 08.2023
- Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
- Guided clients through pre-event trials to determine optimal color palettes and styles that complement their individual aesthetic preferences.
- Mastered an extensive range of cosmetics products, enabling versatile service offerings tailored to diverse clientele needs.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
B2B Outbound Sales Representative
Sales Hive
02.2022 - 06.2022
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
- Developed tailored sales pitches for diverse customer segments, enhancing product appeal and conversion rates.
- Negotiated pricing and payment terms with customers when possible to close deals.
B2C Inbound Sales Representative
Spectrum
04.2021 - 09.2021
- Developed effective cold-calling strategies that resulted in securing new business leads regularly.
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Utilized CRM software for accurate tracking of client interactions, supporting data-driven decisionmaking.
Server | To-Go | Lead Host
Outback Steakhouse
11.2013 - 04.2021
- Progressed through a series of positions with increasing responsibilities and quickly rendered a lead role as a server.
- Trained incoming staff on the restaurant's practices, culture, and procedures to maximize job satisfaction and productivity.
- Ensured order efficiency and accuracy by maintaining clear communication with kitchen staff, resulting in numerous recommendations from satisfied customers impressed by the seamless dining experience.
- Managed the dining area with innate leadership abilities and organizational strategies, prioritizing guest satisfaction while meeting business objectives.
- Proficiently utilized POS system for order placement, bill management, and handling complimentary items, optimizing service efficiency and accuracy.
Education
Associate of Arts - Business Administration And Management
Greenville Technical College
Greenville, SC 05.2015 - 05.2026
High School Diploma -
Powdersville High School
Greenville, SC 08.2011 - 05.2015
Skills
B2C & B2B Sales Management
Executive Calendars Scheduling
Data Gathering, Analysis, & Reporting
Customer Relationship Building
Problem Solving Expertise
Staff Training & Development
IT Expertise: MS Excel, Word, Outlook, & Powerpoint
Timeline
B2B Outbound Sales Representative
Sales Hive
02.2022 - 06.2022
B2C Inbound Sales Representative
Spectrum
04.2021 - 09.2021
Freelance Makeup Artist
Self Employed
01.2018 - 08.2023
Associate of Arts - Business Administration And Management
Greenville Technical College
05.2015 - 05.2026
Server | To-Go | Lead Host
Outback Steakhouse
11.2013 - 04.2021
High School Diploma -
Powdersville High School
08.2011 - 05.2015
Small Business Co-Owner
Gwinn Family Holdings, LLC
6 2022 - Current
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