August Porter
Tuscaloosa
Summary
Detail-oriented professional specializing in customer engagement and task prioritization. Proven track record in enhancing operational efficiency through effective team collaboration. Expertise in managing multiple tasks in fast-paced environments while delivering exceptional service. Recognized for effectively resolving escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Customer Service Staff Member
Publix
Tuscaloosa
08.2023 - Current
- Engage customers through inquiries, resolving complaints promptly to ensure satisfaction.
- Educate customers on promotions and loyalty programs to enhance engagement.
- Collaborate with team members to improve service delivery and operational efficiency.
- Maintain cleanliness and organization in customer service area for optimal functionality.
- Ensure efficient cash office operations while adhering to company policies.
- Facilitate conversations to identify needs and address product-related issues effectively.
Deli Associate/Deli Sales Associate
Goar's Superstar
Haleyville
04.2018 - 08.2023
- Engaged with deli counter customers to address inquiries and provide recommendations.
- Organized tasks and restocked supplies in anticipation of peak periods.
- Prepared catering orders per customer specifications, ensuring quality and presentation standards.
- Maintained adherence to food safety regulations during food handling and storage.
- Sanitized work areas by cleaning surfaces, equipment, and floors, while managing waste disposal.
- Demonstrated professionalism in conflict resolution, achieving customer satisfaction in challenging situations.
Education
Some College (No Degree) - Apparel Design
The University of Alabama
Tuscaloosa, ALSkills
- Customer engagement
- Complaint resolution
- Loyalty program education
- Cash handling
- Service delivery improvement
- Customer relationship management
- Customer focus
- Task prioritization
- Multi-line phone talent
- Technical troubleshooting
- Customer relations
Timeline
Customer Service Staff Member
Publix
08.2023 - Current
Deli Associate/Deli Sales Associate
Goar's Superstar
04.2018 - 08.2023
Some College (No Degree) - Apparel Design
The University of Alabama