Vladimir Lopez
Hialeah,FL
Summary
Dynamic and results-oriented professional with extensive experience in customer service and cash handling, notably at Publix. Excelled in team management and client engagement, significantly enhancing customer satisfaction. Skilled in complaint handling and maintaining operational efficiency. Proven track record of mastering employer-desired skills, with a focus on achieving and surpassing goals.
Overview
5
5
years of professional experience
Work History
Customer Service Staff Member
Publix
Doral, FL
08.2020 - Current
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Cashier Team Lead
AMC Theatres
Miami Lakes Fl
12.2019 - 05.2020
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Handled cash register transactions accurately while providing friendly service at the concession stand or box office.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
Cashier
McDonald's
Hialeah, FL
07.2020 - 08.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Took customers orders.
Cashier
Pollo Tropical
Hialeah, FL
05.2020 - 07.2020
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Completed orders within established timeframes, meeting customer expectations for prompt service.
Education
N/A - Physical Therapy Assistance
Miami Dade College
Miami, FLSkills
- Complaint Handling
- Customer Relationship Management
- Cash Handling
- Team Management
- Customer service excellence
- Client Engagement
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Staff Member
Publix
08.2020 - Current
Cashier
McDonald's
07.2020 - 08.2020
Cashier
Pollo Tropical
05.2020 - 07.2020
Cashier Team Lead
AMC Theatres
12.2019 - 05.2020
N/A - Physical Therapy Assistance
Miami Dade College