Makaylah Varner
Trussville,AL
Summary
Driven and accomplished professional with a proven track record at Publix, excelling in customer relationship management and problem-solving. Leveraged strong teamwork and complaint resolution skills to enhance customer satisfaction and foster repeat business. Demonstrated expertise in retail support and adept at handling complex customer inquiries, contributing to a positive shopping experience.
Overview
3
3
years of professional experience
Work History
Customer Service Staff Member
Publix
Trussville, AL
07.2023 - Current
- Improved product knowledge continuously to provide premier customer service and help the customer in the best way possible.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handled cash transactions accurately by following established procedures.
- Developed strong relationships with repeat customers by providing excellent customer service on each visit.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Engaged in conversations with customers to understand needs, resolve issues, and answer product questions.
- Answered inbound calls to facilitate customer service.
- Assisted customers with price checks, lifting heavy items, and addressing other inquiries.
- Offered assistance in selecting merchandise based on individual needs and preferences.
- Provided excellent customer service by responding to customer inquiries promptly and professionally.
- Assisted customers with locating products throughout the store.
- Greeted customers, answered inquiries, and resolved customer complaints promptly.
- Processed returns efficiently and effectively according to company policy.
- ordered supplies for the custodial part of the job
Student Athletic Trainer
N/A
Trussville, AL
08.2022 - 05.2023
- Participated in the inventory management of athletic training supplies and equipment.
- Worked closely with athletes to monitor and direct strength and cardio training.
- Provided support in therapeutic modalities under the supervision of a certified athletic trainer.
- Participated in professional development sessions to enhance athletic training knowledge and skills.
- Communicated effectively with athletes to understand their concerns and report progress to certified athletic trainers.
- Maintained and cleaned treatment room equipment.
- Assisted in the setup and breakdown of athletic training facilities for practices and competitions.
- Assisted in the development of emergency action plans for sporting events.
- Traveled with sports teams to assist in medical coverage.
Education
High School Diploma -
Hewitt-Trussville
Trussville, AL05-2023
Some College (No Degree) -
Jefferson State Community College
Birmingham, ALSkills
- Retail store support
- Complaint handling
- Customer focus
- Complaint resolution
- Scheduling
- Customer relationship management (CRM)
- Reading comprehension
- Microsoft outlook
- Strong teamwork
- Critical thinking
- Staff training
- Problem-solving
- Customer relations
- Product sales
- Money handling
- Call handling
Languages
English
Professional
Spanish
Elementary
Timeline
Customer Service Staff Member
Publix
07.2023 - Current
Student Athletic Trainer
N/A
08.2022 - 05.2023
High School Diploma -
Hewitt-Trussville
Some College (No Degree) -
Jefferson State Community College