Natanael Rodriguez
High Point,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Staff Member
Publix
11.2022 - Current
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
Lumber Sales Associate
Lowes Hardware
04.2022 - 11.2022
- Increased lumber sales by providing excellent customer service and in-depth product knowledge.
- Assisted customers with selecting the appropriate lumber for their projects, resulting in increased satisfaction and repeat business.
- Collaborated with team members to maintain a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Conducted regular competitor analysis to identify opportunities for market differentiation and growth.
Cashier
Walmart
10.2020 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Line Cook
Cookout
03.2020 - 10.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
High School Diploma -
Lucy Ragsdale High School
Jamestown, NC06.2021
Skills
- Critical Thinking
- Money handling abilities
- Problem-solving abilities
- Customer Relations
- Brand representation
- Follow-up skills
- Retail store support
- Conflict Resolution
- Customer Service
- Active Listening
- Call center experience
Music Producer
Always being involved around music growing up, allowed me to develop my music knowledge. Now i am able to work sometimes with small artist to create orginal music.
Timeline
Customer Service Staff Member
Publix
11.2022 - Current
Lumber Sales Associate
Lowes Hardware
04.2022 - 11.2022
Cashier
Walmart
10.2020 - 01.2021
Line Cook
Cookout
03.2020 - 10.2020
High School Diploma -
Lucy Ragsdale High School
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