Natalee Beckford
Vero Beach,FL
Summary
Skilled in providing high-quality customer service with focus on resolving complex problems and building customer loyalty. Strong communicator with ability to communicate effectively across different levels of an organization. Known for maintaining calm under pressure and making key decisions during challenging situations. In previous roles, significantly improved customer satisfaction rates through proactive resolution of conflicts and issues.
Overview
18
18
years of professional experience
Work History
Customer Service Staff Member
Publix Super Markets Inc
Vero Beach, FL
12.2005 - 03.2024
- Greeted customers, answered inquiries and resolved customer complaints in a timely manner.
- Assisted customers with locating products throughout the store.
- Mentored junior team members and managed employee relationships.
- Operated point-of-sale terminals, scanners and other equipment to complete customer transactions.
- Monitored stock levels to maintain inventory accuracy while also ensuring adequate supplies were available for customers' needs.
- Developed strong relationships with repeat customers by providing excellent customer service on each visit.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Collected deposits or payments and arranged for billing.
- Processed returns efficiently and effectively according to company policy.
Education
GED -
Adult And Community Education
Vero Beach, FL07-2003
Nursing Assistant/Home Health Aide
Adult And Community Education
Vero Beach, FL05-2002
Skills
- Complaint Handling
- Customer Service
- In-store support
- Critical Thinking
- Money Handling
- Problem Solving
- Multi-Task Management
- Adaptive team player
Timeline
Customer Service Staff Member
Publix Super Markets Inc
12.2005 - 03.2024
GED -
Adult And Community Education
Nursing Assistant/Home Health Aide
Adult And Community Education
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