Jennifer Depta
Clarksville,TN
Summary
Accomplished Assistant Manager at Dairy Queen and Customer Service Staff Member at Publix Supermarkets Store, demonstrating exceptional critical thinking and customer service skills. Expert in money handling and payment processing, I significantly enhanced customer satisfaction and loyalty. Excelled in training staff while showcasing a blend of leadership and operational efficiency.
Overview
10
10
years of professional experience
Work History
Customer Service Staff Member
Publix Supermarkets Store
03.2022 - 05.2024
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Coordinated front-end operations
- Received, verified, and processed payments
- Handled money services such as check cashing, lottery, gift cards, money orders and Western Union transactions
- Balanced and reconciled 13 cash drawers using custom bookkeeping program
- Balanced daily lottery intake
- Adhered to lottery regulations
- Fraud prevention training
- SAR's training
- Handled between $15k and $50k physical currency
Assistant Manager
Dairy Queen
06.2014 - 09.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Prepared and delivered bank deposits
- Used spread sheets to track employees hours, till and deposit accuracy, and labor goals
- Counted cash drawers and coordinated change orders for employees
- Answered questions from customers over the phone and in person
- Trained new employees on company processes and procedures
- Managed store inventory and took turns ordering inventory
- Counseled, mentored and disciplined staff
- Obtained food handling certificate
Education
Associate of Arts - Business Management
University of Phoenix
Phoenix, AZAssociate of Applied Science - Education
Frontier Community College
Fairfield, ILSkills
- Critical Thinking
- Money handling abilities
- Prioritization
- Payment Processing
- Problem Resolution
- Multi-line phone talent
- Data Entry
- Retail store support
- Office equipment proficiency
- Customer Service
Timeline
Customer Service Staff Member
Publix Supermarkets Store
03.2022 - 05.2024
Assistant Manager
Dairy Queen
06.2014 - 09.2019
Associate of Arts - Business Management
University of Phoenix
Associate of Applied Science - Education
Frontier Community College