Job Search Status
Open to workDesired start date: Open to discussion
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Memphis, TN
Open to relocation: No
Open To Work
August Vaughn
Memphis,TN
Work Preference
Summary
Dedicated customer service professional specializing in complaint resolution and customer satisfaction. Successfully resolved issues with professionalism, resulting in a measurable increase in customer loyalty. Maintained a high level of composure during busy periods, enhancing the overall shopping experience through product knowledge and supportive communication.
Overview
3
3
years of professional experience
Work History
Sales Associate
IKEA
Memphis, Tennessee
08.2025 - Current
- Assisted customers in selecting and purchasing home furnishings.
- Helped customers find specific products, answered questions, and offered product advice.
- Sold various products by highlighting unique features and educating customers on effective usage.
- Delivered product knowledge and support, enhancing customer experiences and satisfaction.
- Provided accurate information about products, prices and services.
- Organized merchandise displays to improve store aesthetics and facilitate customer access.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained up-to-date knowledge of store merchandise and policies.
Customer Service Cashier
Ikea
03.2024 - Current
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints professionally and empathetically, enhancing customer loyalty.
- Actively listened to customers, addressed concerns promptly, and escalated major issues to supervisor.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Greeted customers warmly upon entry and assisted as needed to promote a positive shopping experience.
- Answered product questions using knowledge of sales and store promotions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Cashier
Superlo Foods
03.2023 - 03.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled cash with high accuracy and took care to check bills for fraud.
- Assisted customers with purchases, locating items, and enrolling in reward programs to enhance customer satisfaction.
- Improved shopping experience by providing product information and locating items efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Restocked merchandise in front lanes to ensure product availability.
- Maintained clean and safe checkout area through regular sanitation to support a positive shopping environment.
- Learned various position duties to support operational needs.
Grocery Bagger
Superlo Foods
11.2022 - 03.2023
- Reduced wait times for customers by quickly and accurately bagging groceries.
- Enhanced customer satisfaction through efficient, friendly bagging services.
- Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
- Handled fragile items carefully to prevent breakages and reduce complaints.
- Gathered shopping carts from parking lot and returned them to designated areas.
- Retrieved items for customers and verified prices.
- Cleared trash, swept, and mopped floors to ensure a clean and professional store environment.
- Strengthened store's positive reputation by demonstrating professionalism and commitment to customer service.
Education
High School Diploma -
Kingsbury High School
Memphis, TN06-2021
Skills
- Product sales
- Customer service
- Product knowledge
- Customer satisfaction
- Relationship building
- Sales techniques
- Adaptable and flexible
- Creative thinking
- Reliability and punctuality
- Patience and composure
Timeline
Sales Associate
IKEA
08.2025 - Current
Customer Service Cashier
Ikea
03.2024 - Current
Cashier
Superlo Foods
03.2023 - 03.2024
Grocery Bagger
Superlo Foods
11.2022 - 03.2023
High School Diploma -
Kingsbury High School