Auguste Pierre
Orlando,FL
Summary
Dynamic retail professional with extensive experience at Publix, excelling in team leadership and customer service. Proven track record of enhancing sales through strategic planning and effective merchandising. Skilled in decision-making and employee development, fostering a collaborative environment that drives performance and satisfaction. Committed to operational excellence and team empowerment.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Publix
07.2016 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
Team Leader
Publix
12.2014 - 07.2016
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Replenishment Specialist
Publix
07.2008 - 12.2014
Stock Clerk
Publix
01.2007 - 08.2008
Education
Accounting And Finance
Valencia College
Orlando, FLSkills
- Customer service
- Team leadership
- Decision-making
- Retail operations
- Employee scheduling
- Sales strategies
- Strategic planning
Languages
French
Professional Working
Creole
Native or Bilingual
Timeline
Assistant Manager
Publix
07.2016 - Current
Team Leader
Publix
12.2014 - 07.2016
Replenishment Specialist
Publix
07.2008 - 12.2014
Stock Clerk
Publix
01.2007 - 08.2008
Accounting And Finance
Valencia College
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