AUGUSTO HUERTAS
Miramar,FL
Summary
Experienced Room Service Server with over a decade in luxury hospitality, adept at enhancing guest satisfaction though precise order delivery and skilled in POS Systems and customer service excellence.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Room Service Server
MANDARIN ORIENTAL MIAMI
08.2022 - 05.2025
- As a Room Service Server, I ensured a high level of guest satisfaction through the accurate and timely delivery of all orders and amenities issued by the Hotel Coordinator. I was able to anticipate guest needs and comply with hotel standards.
- Hotel closure-issued severance pay
In Room Dining Coordinator
MANDARIN ORIENTAL MIAMI
09.2011 - 08.2022
- My responsibilities as In Room Dining Coordinator included receiving and inputting guests’ orders in the Point of Sales System (POS), pro-actively communicating special requests to Culinary and Servers, processing daily amenities, assigning rooms, deliveries and charges. Also opening and closing checks correctly to ensure balances were reconciled, accurately describing food and beverage items to hotel guests. I have good telephone etiquette, good computer skills and I work effectively under pressure.
Room Service Server
NORWEGIAN CRUISE LINE Pride of America Cruise Ship
10.2009 - 08.2011
Room Service Server
CONRAD MIAMI (now AKA Hotel)
11.2006 - 06.2009
Room Service Server
FOUR SEASONS MIAMI
02.2005 - 11.2006
Room Service Server
JW MARRIOTT HOTEL Brickell
09.2002 - 01.2005
Education
Associate of Arts - Architecture
Miami Dade College
Miami01.2015
Skills
- Computer Skills: Windows Office, Infogenesis, POS (Point of Sale)
- Food certifications: ServSAFE and TIPS Home Health Aide (HHA)
- Bilingual: Spanish, English, and basic French
Certification
TIPS / Food Safety
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Room Service Server
MANDARIN ORIENTAL MIAMI
08.2022 - 05.2025
In Room Dining Coordinator
MANDARIN ORIENTAL MIAMI
09.2011 - 08.2022
Room Service Server
NORWEGIAN CRUISE LINE Pride of America Cruise Ship
10.2009 - 08.2011
Room Service Server
CONRAD MIAMI (now AKA Hotel)
11.2006 - 06.2009
Room Service Server
FOUR SEASONS MIAMI
02.2005 - 11.2006
Room Service Server
JW MARRIOTT HOTEL Brickell
09.2002 - 01.2005
Associate of Arts - Architecture
Miami Dade College