August S. Lett
Pensacola,FL
Summary
Knowledgeable, detail oriented member service professional with extensive experience in providing superb customer service. Dependable team player with an outgoing, positive demeanor and proven skills in establishing rapport with members during each interaction. Self motivated, specializing in accuracy, quality and speed of responsibilities given.
Overview
10
10
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
08.2020 - Current
- Help large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
- Exhibited high energy and professionalism when dealing with clients and staff.
Studio Manager
Lifetouch Portrait Studios
01.2014 - 03.2020
- Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Supervised studio staff for timely, accurate and high-quality task completion.
- Verified that organization maintained open-door policy so employees could openly discuss ideas and make suggestions.
- Recruited, trained, and developed high-performing and customer-focused team from scratch.
- Collaborated with design teams in promotional materials development to market studio activity.
- Monitored project progress closely, addressing potential issues promptly to minimize delays or cost overruns.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Reproductive Biology
University of Colorado At Boulder
Boulder, CO05.2006
Skills
- Advanced adeptness in comprehending, analyzing, applying and communicating complex written legal documents
- Advanced organizational, planning and time management skills
- Accelerated experience in providing superb customer service and building lasting relationships with members
- Ability to remain calm and courteous under pressure during high call volume times
- Exceptionally organized and detail-oriented representative who uses strong time management skills to complete tasks before deadlines
- Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
- Providing guidance and assistance to trainees and fellow member service representatives through Navigating sessions and In Group Assist calls
Awards
Navy Federal Credit Union- High Five Award - Q1 2024
Navy Federal Credit Union- High Five Award- Q1 2022
Lifetouch Portrait Studio-Dual Studio Manager of the 4th Quarter- December 2019
Lifetouch Portrait Studio-Dual Studio Manager of the 1st Quarter- March 2018
Lifetouch Portrait Studio-Dual Studio Manager of the 3rd Quarter-September 2017
Timeline
Member Service Representative
Navy Federal Credit Union
08.2020 - Current
Studio Manager
Lifetouch Portrait Studios
01.2014 - 03.2020
Reproductive Biology
University of Colorado At Boulder