Augustus Maxwell
Norfolk,VA
Summary
Knowledge-driven professional with experience in the public transit industry, community outreach, stakeholder engagement, and sales operations. Proven ability to build strong community relationships, execute strategic communication initiatives, and support organizational objectives in fast-paced environments. Brings a unique combination of regional market insight and hands-on transit/customer engagement experience.
Overview
5
5
years of professional experience
Work History
Public Outreach Coordinator
Hampton Roads Transit
Norfolk, VA
01.2023 - Current
- Plan and execute public outreach initiatives supporting transit services across a diverse regional population.
- Serve as a key liaison between the organization and external stakeholders, including community groups, civic organizations, and government agencies.
- Lead community engagement efforts through public meetings, events, and outreach campaigns to increase awareness and support of transit projects (service changes, new service, long-term planning initiatives).
- Create and distribute communication materials while managing public inquiries to ensure clear, accurate information delivery.
- Published article in Mass Transit Magazine, Panel Speaker at American Public Transit Association National Conference.
Lead Service Technician / Sales Lead
Aptive Environmental
Norfolk, VA
04.2021 - 04.2022
- Personally generated $65K+ in revenue through targeted sales strategies and service upselling to residential customers.
- Conducted service visits in 3,000+ homes across Hampton Roads, developing strong regional knowledge of city-wide demographics and neighborhood dynamics.
- Built and maintained customer relationships through in-person consultations, contributing to company-leading customer satisfaction and retention rates.
- Managed scheduling, documentation, and client communication to support efficient daily operations.
Education
Bachelor of Science - Political Science
Old Dominion University
Norfolk, VA01-2023
Skills
- Public Outreach & Community Engagement
- Stakeholder Relations
- Strategic Communications
- Region-Specific Public Transit Acumen
- Sales & Client Relationship Management
- Event Coordination & Execution
- Administrative & Operational Support
Timeline
Public Outreach Coordinator
Hampton Roads Transit
01.2023 - Current
Lead Service Technician / Sales Lead
Aptive Environmental
04.2021 - 04.2022
Bachelor of Science - Political Science
Old Dominion University