Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
3
3
years of professional experience
Work History
Hostess/To-Go Specialist
Texas Roadhouse
09.2021 - Current
Answered customer questions about hours, seating, and menu information.
Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Operated cash register to accept cash, debit and credit card payments from customers.
Collaborated with kitchen staff to ensure timely completion of all to-go orders.
Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.