Customer service
Open To Work
Aujanae Fuller-McCoy
Walmart
Garland,TX
Work Preference
Job Search Status:
Open to work
Work Type
Full TimePart TimeSeasonal Work
Location Preference
Remote
Minimum Desired Compensation
$18/hr
Important To Me
Career advancementFlexible work hoursPersonal development programsHealthcare benefitsPaid time offWork from home option401k matchPaid sick leaveTeam Building / Company Retreats
1
Language
4
Certification
10
Years of experience
Customer-focused professional skilled in conflict resolution, communication, and problem-solving. Delivers efficient service that fosters customer satisfaction and loyalty. Collaborates effectively within teams and adapts to changing needs to achieve organizational goals.
Work History
Customer Service Representative
3 Years 11 Months- Resolved customer concerns at service desk, applying store policies for returns, exchanges, and complaints.
- Escalated complex service issues to management while maintaining professionalism and clear documentation.
- Improved customer satisfaction by de-escalating conflicts and delivering consistent, solution-focused support.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted shoppers with product locations, pricing questions, and order status inquiries across departments.
- Processed purchases and refunds accurately using point-of-sale systems and cash-handling procedures.
- Trained new associates on customer service standards, register procedures, and issue-resolution workflows.
Daily Operations Manager
4 Years 8 Months- Directed daily store operations to maintain customer service, product quality, and workflow consistency.
- Coordinated partner schedules, break coverage, and task assignments to support efficient shift execution.
- Trained baristas on beverage standards, register procedures, and food safety expectations.
- Monitored inventory levels and replenishment needs to reduce stockouts and support merchandising.
- Resolved guest concerns promptly while protecting service speed and brand standards.
- Supervised cash handling, drawer reconciliation, and transaction accuracy across daily shifts.
- Streamlined opening and closing routines to improve operational readiness and end-of-day compliance.
- Managed team performance by setting clear objectives and providing constructive feedback.
- Ensured that safety protocols were followed consistently, resulting in a significant decrease in workplace accidents.
- Implemented inventory management systems to maintain optimal stock levels and reduce waste.
- Trained new hires in company procedures, fostering a smooth onboarding experience and promoting long-term retention.
- Increased profit by streamlining operations.
Education
High School
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Microsoft Excel
Professional telephone demeanor
Scheduling
De-escalation techniques
Quality control
Product and service solutions
Service upselling
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
- Promoted products and encouraged customers to upgrade their existing product plans.
- Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
Certification
ServSafe, TABC Certified, Food Handler Certification, Forklift Certification, Pallet Jack Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Walmart
06.2022 - 05.2026Read More
Daily Operations Manager
Starbucks
02.2019 - 10.2023Read More
JOHN F. KENNEDY HIGH SCHOOL
High School
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