Aujaneik Moss
Houston
Summary
PROFESSIONAL SUMMARY Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Experienced with handling member inquiries and delivering comprehensive support. Utilizes excellent communication and problem-solving skills to resolve issues efficiently. Knowledge of fostering positive member relationships and enhancing service satisfaction.
Overview
7
7
years of professional experience
Work History
Member Service Representative
Houston Association of Realtors
04.2024 - Current
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
Reservations Sales Specialist
United Airlines
02.2023 - 09.2023
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Dispatcher
Diligent Delivery
02.2021 - 06.2022
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Premier Solutions Support Technician
Asurion
09.2017 - 03.2019
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
Education
Associate of Science - Medical Billing And Coding
The College of Health Care Professions
TX09-2026
Diploma - General Studies
Grant Union high school High School
06.2006
Skills
- Face to Face Customer Support
- Phone Etiquette
- Exceptional Customer
- Call Center Customer Service
- Mulitasking
Timeline
Member Service Representative
Houston Association of Realtors
04.2024 - Current
Reservations Sales Specialist
United Airlines
02.2023 - 09.2023
Dispatcher
Diligent Delivery
02.2021 - 06.2022
Premier Solutions Support Technician
Asurion
09.2017 - 03.2019
Diploma - General Studies
Grant Union high school High School
Associate of Science - Medical Billing And Coding
The College of Health Care Professions
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