AUJUANE WALKER
Washington,US
Summary
Highly skilled and dedicated IT professional with extensive experience in managing and supporting technology systems and infrastructure. Proficient in troubleshooting hardware and software issues, network management, and ensuring the smooth operation of technology resources. Strong background in providing technical support, implementing security measures, and optimizing system performance. Adept at collaborating with cross-functional teams to enhance IT services and streamline processes, with a focus on delivering high-quality solutions. Committed to staying up-to-date with the latest technology trends to provide innovative and efficient solutions.
Overview
9
9
years of professional experience
Work History
IT Technician
FedEx
01.2023 - 02.2025
- Maintained office PCs, networks and mobile devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided technical solutions to resolve end-user issues efficiently.
Special Police Officer
SecTek Inc.
08.2022 - 01.2023
- Operated X-ray machines, metal detectors, and Garrett wands to inspect all luggage.
- Prevented crimes through careful observation and investigation of suspicious and unusual activity.
- Managed incoming calls during both standard and urgent scenarios.
Medical Office Assistant
Sibley Memorial Hospital
12.2021 - 08.2022
- Collected patient information for billing and insurance filing by gathering forms, copying insurance card
- Improved patient outcomes by educating them about procedures, medications, and other doctor's instructions
- Scheduled, rescheduled, and dealt with patient cancellations
- Replenished supplies across all medical rooms to ensure consistent availability.
Medical Office Administrator
District Urgent Care
08.2020 - 11.2021
- Scheduled, rescheduled, and dealt with patient cancellations
- Prepared patients' medical charts and ensured that they completed paperwork correctly and completely
- Was in charge of client and personnel appointment scheduling and itinerary coordination
- Was in charge of registering patients and scheduling appointments
Sales Floor Manager
ZARA
02.2016 - 08.2019
- Provided hands-on assistance to customers in order to provide support and stay up to date on their preferences and purchasing habits
- Cut costs by renegotiating vendor contracts to eliminate waste and increase efficiency
- Put in place daily operating procedures to keep the store clean, well-stocked, and organized
- Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales
Education
Bachelor Of Science - Information Technology
DeVry University
Arlington VAMedical office assistant -
Prospect College
Washington, DC01.2020
High School -
Anacostia High School
Washington, DC06.2018
Skills
- Customer Support
- Conflict resolution
- Configuration
- Detail oriented
- Network Security
- Network Troubleshooting
- Network infrastructure
- Operating systems
- Hardware
Timeline
IT Technician
FedEx
01.2023 - 02.2025
Special Police Officer
SecTek Inc.
08.2022 - 01.2023
Medical Office Assistant
Sibley Memorial Hospital
12.2021 - 08.2022
Medical Office Administrator
District Urgent Care
08.2020 - 11.2021
Sales Floor Manager
ZARA
02.2016 - 08.2019
Medical office assistant -
Prospect College
Bachelor Of Science - Information Technology
DeVry University
High School -
Anacostia High School
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