Kamariyeh Coleman
Washington,District Of Columbia
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
6
6
years of professional experience
Work History
IT Technician
Google
10.2022 - Current
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Configured systems according to prescribed software and hardware frameworks.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Performed troubleshooting to correct computer hardware and software malfunctions.
Juvenile Detention Specialist
Northern Virginia Juvenile Detention Center
02.2021 - Current
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Supervised inmates during meals, recreation and other activities.
- Conducted security checks of inmates and living areas.
- Searched building and grounds, living quarters, and work areas for contraband.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Prepared reports to document incidents and violations.
- Documented inmate behavior and activities in logbooks.
- Investigated and responded to incidents of inmate misconduct.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Provided assistance and guidance to inmates regarding daily activities.
- Assisted in intake and release of inmates.
- Established positive working relationships and maintained boundaries with resident offenders.
- Transported inmates to and from court hearings, medical appointments and other locations.
Caseworker
Dhs
05.2019 - 10.2022
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Created treatment or service plan meeting each client's individualized needs.
- Offered support and direction to families and coordinated with court system and other community agencies for treatment.
- Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
Data Entry Specialist
Children’s National
03.2017 - 04.2019
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Maintained files, records and chronologies of entry activities.
- Identified data entry errors and reported to necessary departments.
- Corrected data entry errors to prevent duplication or data degradation.
- Managed workflow scheduling, data entry, and accuracy verification for large data projects.
- Sent completed entries for evaluation and final approval.
Education
High School Diploma -
Goodwil Excel Adult Learning Center
Washington, DC07.2019
Skills
- Support End-Users
- Access Management Software
- Friendly and Patient
- Component Replacements
- Creative Issue Resolution
- User Experience
- Workforce Planning
- Mainframe Systems
- Customer Communication and Empathy
- Microsoft Certification
- Application Installation
Timeline
IT Technician
Google
10.2022 - Current
Juvenile Detention Specialist
Northern Virginia Juvenile Detention Center
02.2021 - Current
Caseworker
Dhs
05.2019 - 10.2022
Data Entry Specialist
Children’s National
03.2017 - 04.2019
High School Diploma -
Goodwil Excel Adult Learning Center
Similar Profiles
Audrey RooneyAudrey Rooney
Business Systems Analyst / QA Analyst at GoogleBusiness Systems Analyst / QA Analyst at Google
Dipti KothariDipti Kothari
Product Specialist at GoogleProduct Specialist at Google
AYANAVA DATTAAYANAVA DATTA
Project Management Intern at GoogleProject Management Intern at Google
MARCCURTLEY GERONIMOMARCCURTLEY GERONIMO
Country Security Operations Manager at GoogleCountry Security Operations Manager at Google
Joy PalmerJoy Palmer
Team Member at Learning Resources CenterTeam Member at Learning Resources Center