Aulona Lushtaku
Fushë Kosovë
Summary
Transitioning professional seeking new opportunity after gaining experience as a customer service representative in the transport industry, where I stay in constant communication with transporters to provide clients with real-time updates on their shipments. My role requires strong organizational skills to ensure smooth coordination and timely information flow. I am detail oriented and proactive in addressing any issues, ensuring excellent service and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service - Road Department
Go Shipping Kosova
07.2024 - Current
- Tracking the shipments on daily basis.
- Monitoring all loads assigned with the drivers.
- Keeping clients updated at all times about their shipments.
- Sending reminders to customers about the payments.
- Updating our system on every change with the shipments.
- Resolving customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintaining detailed records of customer interactions, ensuring proper follow up and resolution of issues.
Customer Service Agent
Baruti AG
10.2023 - 01.2024
- Reviewed every ticket/complaint from the customers about their orders.
- Utilized strong problem solving skills to quickly identify and address customer issues.
- Tracked the customer's orders on the tracking sites and kept them updated.
- Solved as many tickets as possible in a polite and appropriate manner.
- Demonstrated empathy in handling difficult situations, creating trust and loyalty among customers.
Customer Service Representative
Desert Eagle Express
01.2023 - 08.2023
- Customer care.
- Tracking the containers.
- Updating the Customers on the tracking procedures.
- Monitoring all loads assigned.
- Sending reminders to customers about the payment.
Education
QA Assurance Manual Tester
BIT Academy
12-2024
Bachelor - Food Technology with Biotechnology
Universitety of Prishtina "Hasan Prishtina" - Faculty of Agriculture And Veterinary
10.2020
Skills
- Service orientation
- Complaint handling
- MS Office
- PowerPoint
- Jira
- Trello
- Team work
- Communication
- Research
Personal Information
- Date of Birth: 05/03/99
- Gender: Female
- Nationality: Kosovo
Timeline
Customer Service - Road Department
Go Shipping Kosova
07.2024 - Current
Customer Service Agent
Baruti AG
10.2023 - 01.2024
Customer Service Representative
Desert Eagle Express
01.2023 - 08.2023
QA Assurance Manual Tester
BIT Academy
Bachelor - Food Technology with Biotechnology
Universitety of Prishtina "Hasan Prishtina" - Faculty of Agriculture And Veterinary
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