Aumia Boss
Middleburg,FL
Summary
Dynamic Restaurant Manager with a proven track record at Longhorns Steakhouse, excelling in customer engagement and team leadership. Skilled in optimizing labor costs and enhancing guest experiences through proactive feedback implementation. Committed to regulatory compliance and fostering a positive work environment, ensuring exceptional service and quality control.
Overview
4
4
years of professional experience
Work History
Restaurant Manager
Longhorns Steakhouse
Orange Park, FL
03.2021 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Education
H.s. Diploma - Basic
Ramstein American High School
Ramstein Afb, Germany06.1996
Skills
- Customer engagement
- Team management
- Staff management
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Shift management
- Customer-oriented
- Organization and prioritization
- Staff scheduling
- Food service background
- Customer loyalty
- Adaptable
- Regulatory compliance
- Stable work history
- Labor and food cost control
- Customer service
- Problem-solving
- Team leadership
- Safe food handling
- Scheduling staff
- Training and onboarding
- Money handling
- Quality control
- Recruitment and hiring
- Calm and pleasant demeanor
- Employee performance evaluations
- Scheduling
- POS terminal operation
Languages
German
Elementary
Timeline
Restaurant Manager
Longhorns Steakhouse
03.2021 - Current
H.s. Diploma - Basic
Ramstein American High School