Md Asif Rahman
Lawrence,NJ
Summary
Results-oriented professional with a proven track record in elevating customer satisfaction and driving revenue growth through strategic account development and effective communication. Expertise in sales strategy and customer relationship management contributed to significant market expansion and enhanced service operations, demonstrating a strong blend of analytical and interpersonal skills essential for thriving in dynamic business environments.
Overview
17
17
years of professional experience
Work History
Customer Service and Sales Manager
seju llc
Upper Darby, PA
05.2024 - Current
- Manage customer relationships and oversee service operations to enhance satisfaction and retention
- Develop and implement sales strategies to drive revenue growth and expand market presence
- Coordinate with vendors and ensure timely order processing and delivery
- Handle client communications, ensuring satisfaction and quality standards
- Work closely with international buyers and suppliers to maintain service excellence
- Identify opportunities for upselling and cross-selling products to existing clients
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Senior Customer Service and Sales Supervisor
Newline Clothings PLC
Gazipur, Bangladesh
02.2010 - 12.2023
- Led customer service and sales operations, managing key client accounts and ensuring business growth
- Developed customer engagement programs to improve satisfaction and increase repeat business
- Supervised a team handling customer inquiries, complaints, and sales processes
- Conducted market research to identify potential sales opportunities and customer needs
- Oversaw financial transactions related to customer service and sales operations
- Built strong relationships with international buyers, contributing to long-term partnerships and sales expansion
Customer Support and Sales Coordinator
Sigma Technologies Ltd
Dhaka, Bangladesh
03.2008 - 06.2010
- Assisted customers with inquiries and sales-related concerns, ensuring high levels of satisfaction
- Managed client contracts and service performance metrics to improve efficiency
- Improved operational efficiencies to enhance customer experience and drive sales
- Provided after-sales support to strengthen customer relationships and encourage repeat business
- Worked closely with sales and marketing teams to implement promotional campaigns
Education
Bachelor of Business Administration - Human Resource Management
American International University Bangladesh
Dhaka, Bangladesh01.2005
Skills
- Customer service and relationship management
- Sales strategy and revenue growth
- Communication and problem-solving
- Operations coordination and service optimization
- Vendor and client management
- Financial and contract oversight
- Market research and competitive analysis
- Upselling and cross-selling techniques
- Key account development
- Sales presentations
- Strategic account development
- Prospecting and telemarketing
Affiliations
- Harvard Business Review Club
- Permanent Member at Dhaka Club
Timeline
Customer Service and Sales Manager
seju llc
05.2024 - Current
Senior Customer Service and Sales Supervisor
Newline Clothings PLC
02.2010 - 12.2023
Customer Support and Sales Coordinator
Sigma Technologies Ltd
03.2008 - 06.2010
Bachelor of Business Administration - Human Resource Management
American International University Bangladesh
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