- Adventure Travel
- Gym Workouts
- Passionate about balancing physical health with mental and emotional wellness
- Acting and Theater
- DIY and Home Improvement
- Avid Reader
- Fashion and Style
Aundraya Queener
Mcdoland
Summary
Adaptable professional with a solid background in customer service. Known for strong communication and multitasking skills, effectively contributing to seamless dining experiences and operational efficiency.
Overview
4
4
years of professional experience
Work History
Host
Olive Garden
Cleveland, TN
07.2024 - Current
- Greeted and seated guests promptly, ensuring a welcoming dining experience.
- Managed waitlists efficiently to optimize table turnover and guest satisfaction.
- Assisted with training new hosts on customer service protocols and operational procedures.
- Coordinated communication between front-of-house and kitchen staff to enhance service flow.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Floor Staff Member
SkyZone Jump Park
Cleveland, TN
06.2023 - 04.2024
- Ensured safety protocols were followed during guest activities to minimize risks and enhance customer experience.
- Assisted in maintaining cleanliness and organization of facilities, promoting a welcoming environment for patrons.
- Trained new staff on operational procedures and safety guidelines, fostering teamwork and efficiency.
- Monitored equipment functionality to provide immediate assistance and prevent service interruptions.
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Maintained safe work conditions by enforcing company safety policies and conducting regular safety inspections.
- Preserved patient safety by following safety protocols.
Concessions Cashier
Bradley Recreational Park
Cleveland, TN
06.2022 - 10.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced at shift end.
- Provided exceptional customer service, enhancing guest satisfaction during events.
- Assisted in inventory management, restocking supplies as needed.
- Adhered to health and safety standards while preparing food and beverages.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Monitored inventory and notified management of deficiencies or shortages.
- Followed advanced COVID-19 safety protocols, keeping customers, and colleagues safe despite pandemic conditions.
- Corrected order issues, provided refunds, and replaced items.
Education
Associate of Science - Psychology
Chattanooga State Community College
Chattanooga, TN05-2026
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Telephone reception
- Guest relations
- Staff coordination
- Reservations
- Event planning assistance
- Dining room management
- Verbal and written communication
Interests
Timeline
Host
Olive Garden
07.2024 - Current
Floor Staff Member
SkyZone Jump Park
06.2023 - 04.2024
Concessions Cashier
Bradley Recreational Park
06.2022 - 10.2022
Associate of Science - Psychology
Chattanooga State Community College