Aundrea Cooney
Portland,OR
Summary
Hardworking student gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
6
6
years of professional experience
Work History
Shift Lead
Coldstone Creamery
03.2021 - 06.2023
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance and efficiency
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
Server/Elderly Assistant
Cedar Sinai Park
06.2019 - 12.2022
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Greeted customers warmly to provide exceptional customer service.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Offered companionship and kindness to elderly patients.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Retail Assistant
Hollister
06.2017 - 09.2018
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
Bachelor of Science - Neuroscience, Biology
Santa Clara University
Santa Clara, CA06.2025
High School Diploma -
Central Catholic High School
Portland, OR06.2021
Skills
- Shift Work
- Loss Prevention Strategies
- Conflict Resolution
- Productivity Performance
- Digital Databases
- Customer Assistance
- Hospitality and Accommodation
- Adaptable and Flexible
- Operational Efficiency and Safety
Timeline
Shift Lead
Coldstone Creamery
03.2021 - 06.2023
Server/Elderly Assistant
Cedar Sinai Park
06.2019 - 12.2022
Retail Assistant
Hollister
06.2017 - 09.2018
Bachelor of Science - Neuroscience, Biology
Santa Clara University
High School Diploma -
Central Catholic High School