Aundrea Cross
Arlington,TX
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Wells Fargo
Westlake, TX
01.2025 - Current
- Provided accurate information about products and services to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Sales/Marketing Representative
Supreme Concrete and Asphalt LLC
Lancaster, TX
01.2023 - 09.2024
- Developed and presented bids/proposals to potential clients, leading to increased sales and successful contract awards.
- Acted as a key liaison between the company and local city departments, ensuring smooth communication and project approvals.
- Managed Yelp and Google campaigns, driving online engagement, and tracking advertising ROI.
- Responded to bid requests and inquiries, maintaining a high level of customer satisfaction.
- Developed and implemented marketing plans to increase brand recognition.
- Built strong relationships with customers through email outreach and personal interactions.
Customer Service Representative
PLS Check Cashers
Chicago, IL
06.2013 - 10.2015
- Engaged with customers to provide check-cashing services, upselling additional products such as money orders, and Western Union services.
- Resolved customer disputes, ensuring a positive experience, and repeat business.
- Accurately balanced cash drawers, maintaining financial integrity, and accountability.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Identified opportunities for upselling additional products or services based on customer needs.
Education
Associate of Arts -
Columbia College Chicago
Chicago, IL12.2015
High School Diploma -
Justin F. Kimball High School
Dallas, TX06.2010
Skills
- Customer service
- Problem solving
- Technical support
- Sales support
- Relationship building
- Communication skills
- Sales and negotiation
- Conflict resolution
- Data entry
- Product knowledge
- Team collaboration
- Time management
- Punctuality and reliability
- Problem resolution
- Positive and professional
Timeline
Customer Service Representative
Wells Fargo
01.2025 - Current
Sales/Marketing Representative
Supreme Concrete and Asphalt LLC
01.2023 - 09.2024
Customer Service Representative
PLS Check Cashers
06.2013 - 10.2015
Associate of Arts -
Columbia College Chicago
High School Diploma -
Justin F. Kimball High School
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