Aundrea McGuire Cooper
Atlanta,GA
Summary
Highly-motivated employee with a desire to take on new challenges. I posses a strong worth ethic. Adaptability and exceptional interpersonal skills are two of my strongest attributes. I Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Case Manager
Department of Human Services
DeKalb, GA
02.2024 - Current
- Conducted home visits to assess the safety of living environments for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Provided referrals to appropriate health care providers or other community resources.
- Monitored client progress through regular follow-up contacts.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained up-to-date case records with case activity status.
FS Associate
Amazon
East Point, Georgia
10.2022 - Current
- Assembled customer orders from stock and placed orders on pallets or shelves ready for shipment.
- Assisted co-workers with lifting heavy objects when needed.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
Custodian
Atlanta Public School
Atlanta, GA
04.2016 - 01.2024
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Setting up chairs and tables for events taking place in the building's common areas; organizing supplies for upcoming events.
- Performing general maintenance tasks such as painting walls or fixing broken fixtures; changing filters on HVAC units periodically.
- Completing daily logs detailing work performed each day; updating records of supplies used during shifts.
Housekeeper
Department of Juvenile Justice
Marietta, GA
12.2014 - 01.2016
- Responded to requests from guests regarding housekeeping needs.
- Maintained an organized supply closet ensuring that all materials were labeled correctly.
- Sanitized surfaces throughout the facility including countertops, door handles.
- Washed, dried, folded and ironed clothes according to customers' preferences.
- Interacted pleasantly with clients and guests when performing daily duties.
Mail Sorter
UPS Mail Innovations
Atlanta, GA
08.2013 - 08.2014
- Labeled containers with required information before dispatching them.
- Provided customer service support related to mailing services.
- Operated automated sorting equipment to separate letters, flats and packages according to predetermined criteria.
- Sorted and placed mail on racks, shelves or in bins according to predetermined sequence.
- Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
Correctional Officer
Lowell Correctional Institution
Ocala, FL
03.2006 - 12.2007
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
Education
Bachelor of Science - Criminal Justice
Ashford University
San Diego, CA11.2018
Certification - Early Learning Substitute Teaching
The United Way
Atlanta, GA09.2012
Associate of Science - Criminal Justice
Atlanta Metropolitan State College
Atlanta, GA05.2012
Medical Office Assistant -
Penn Foster Career School
Scranton, PA09.2007
Skills
- Customer Service
- Data Entry
- Mail Distribution
- Mail Handling
- Scanning and Copying
- Advanced MS Office Suite Knowledge
- Shipment Preparation
- Fulfillment Processing
- Case Management
- Home Visits and Inspections
- Court Mandated Reporter
- MS Office
- Documentation proficiency
- Organizational Skills
- Certified in CPR/AED
- Interpersonal and written communication
- Decision-Making
Accomplishments
Selected as a Service First Finalist and received a APyeS Award.
Certification
- CPR and First Aid certified.
- Certified Case Manager
Timeline
Case Manager
Department of Human Services
02.2024 - Current
FS Associate
Amazon
10.2022 - Current
Custodian
Atlanta Public School
04.2016 - 01.2024
Housekeeper
Department of Juvenile Justice
12.2014 - 01.2016
Mail Sorter
UPS Mail Innovations
08.2013 - 08.2014
Correctional Officer
Lowell Correctional Institution
03.2006 - 12.2007
Bachelor of Science - Criminal Justice
Ashford University
Certification - Early Learning Substitute Teaching
The United Way
Associate of Science - Criminal Justice
Atlanta Metropolitan State College
Medical Office Assistant -
Penn Foster Career School