Aundre'a Miles
Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Senior Appraisal Coordiantor
AAA Appraisal Management Company, Llc
Las Vegas, NV
04.2018 - 01.2024
- Identified discrepancies in appraisals and communicated with appraisers to resolve them quickly.
- Enhanced appraisal accuracy by streamlining processes and implementing standardized procedures.
- Assisted appraisers in completing assignments efficiently through effective coordination and communication.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Ensured timely completion of appraisal reports by closely monitoring deadlines and tracking progress.
- Provided ongoing training to new hires on company policies, procedures, software applications used in conducting appraisals effectively ensuring a seamless transition into the role of Appraisal Coordinator.
- Engaged with 60+ customers during shifts, beating call volume targets by 27%.
Commercial Appraisal Coordinator
Alliant Insurance Services Inc.
Irvine, CA
10.2013 - 12.2017
- Obtained property plans, previous appraisals and valuations in advance of site visit for Appraisers.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Communicated with public entities to gain access to properties and reviewed legal documents to determine legal descriptions, ownership, or to determine if eligible for various exemptions.
- Assisted service teams with assembly of engagement letters, marketing materials, proposals and presentations for clients and customers.
- Achieved a 98% 5-star customer satisfaction rating for having a friendly, understanding, and patient attitude toward customers.
Review Appraiser Coordinator
Ameriquest Mortgage Company
Orange, CA
10.2000 - 06.2013
- Reviewed documents to ensure compliance with state and federal regulations.
- Compiled data from various sources for review appraisals.
- Performed detailed analysis of financial statements and market trends.
- Investigated property tax records and assessed value of properties.
- Followed up with clients regarding any changes needed due to review appraisals.
- Composed and ordered engagement letters to fee appraisers.
Collaborated with Appraisers, AMC Vendors, facility managers, and
Sales/Operations. - Aid Processors, Underwriters, Loan Officers and Brokers in tasks associated with the appraisal ordering and management of conditions.
- Executed customer questions, resolving issues and reducing the need for supervisor assistance by 19%.
Education
High School Diploma -
Long Beach Polytechnic High Schoo
Long Beach, CASkills
- Document Management
- Deadline Management
- Effective Multitasking
- Team Leadership
- Time management abilities
- Excellent Communication
Timeline
Senior Appraisal Coordiantor
AAA Appraisal Management Company, Llc
04.2018 - 01.2024
Commercial Appraisal Coordinator
Alliant Insurance Services Inc.
10.2013 - 12.2017
Review Appraiser Coordinator
Ameriquest Mortgage Company
10.2000 - 06.2013
High School Diploma -
Long Beach Polytechnic High Schoo
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