Aundrial Tobin
Hendersonville,TN
Summary
Detail-oriented Medical Billing Specialist with expertise in ICD-10-CM, CPT, and HCPCS coding. Demonstrated success in processing claims accurately and resolving billing discrepancies, ensuring compliance with federal regulations and enhancing patient satisfaction.
Overview
3
3
years of professional experience
Work History
Debt Collection Specialist
ACSI
Goodlettsville, TN
01.2026 - Current
- Customer hospitality
- Federal Compliance rules
- Managed inbound and outbound communications to negotiate payment arrangements with clients.
- Utilized collection software to document interactions and track outstanding accounts effectively.
- Resolved customer inquiries and disputes to enhance satisfaction and promote timely payments.
- Assisted in developing strategies for improving collection processes and reducing delinquencies.
Medical Billing Specialist
Intellihartx
Kingsport, TN
10.2024 - 12.2025
- Greeting patient's with customer services and great patience and directions
- Understanding the use of the varieties of health insurance and the copay and coinsurance selected
- Processed medical claims efficiently, ensuring timely submission and adherence to industry standards.
- Reviewed patient records for accuracy, identifying discrepancies and resolving billing issues promptly.
- Utilized electronic health record systems to manage billing data and maintain accurate patient information.
- Collaborated with healthcare providers to clarify services rendered and verify insurance coverage details.
Third Key Manager
Visionworks
Nashville, TN
12.2023 - 08.2024
- Greeting and guiding the patients into the best selection of affordable and fashionable frames, lens and contacts.
- Assisted in managing daily store operations, ensuring efficient workflow and customer satisfaction.
- Trained and developed team members on company policies and product knowledge to enhance service quality.
- Executed inventory management processes, maintaining accurate stock levels and minimizing discrepancies.
- Supported sales initiatives by providing exceptional customer service and addressing inquiries effectively.
- Facilitated communication between departments to streamline operations and enhance overall store performance.
Client Specialist Coordinator
H&r Block Tax Svc
Murfreesboro, TN
01.2024 - 04.2024
- Educated clients on tax documents needed before the appointment to help enhance their understanding of filing processes.
- Reviewed documents for accuracy, ensuring compliance with federal and state tax laws.
- Developed strong relationships with key clients, resulting in increased revenue and repeat business.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Interacted with team members across departments to research and resolve customer issues.
Front Desk Receptionist
Extended Stay Inn and Suites
Smyrna, TN
09.2023 - 01.2024
- Managed guest check-ins and check-outs, ensuring efficient front desk operations.
- Assisted guests with inquiries, providing exceptional customer service to enhance satisfaction.
- Coordinated room assignments and maintained accurate reservation records using property management software.
- Handled phone calls and responded to emails promptly, addressing guest needs effectively.
Sales Coordinator
Double Tree Hotel By Hilton
Murfreesboro, TN
03.2023 - 12.2023
- Professional Guest Etiquette
- Coordinated sales efforts with hotel departments to enhance guest experience and streamline operations.
- Organized events and presentations, showcasing hotel services to prospective clients effectively.
- Managed client inquiries and reservations, ensuring timely responses and high satisfaction levels.
- Developed promotional materials to support sales initiatives and drive revenue growth.
- Analyzed market trends and competitor offerings to inform strategic decision-making for sales strategies.
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL08-2024
Skills
- Goal oriented
- Debt recovery
- Persistence
- Portfolio management
- Remote Customer Service
- Insurance Verification & Claims Processing
- Electronic Health Records (EHR/EMR)
- Appointment Scheduling & Front Desk Support
- Medical Billing & Coding (ICD-10-CM, CPT, HCPCS)
- HIPAA Compliance
- Microsoft Office Suite (Word, Outlook)
- Zoom, MS Teams, Google Meet
Timeline
Debt Collection Specialist
ACSI
01.2026 - Current
Medical Billing Specialist
Intellihartx
10.2024 - 12.2025
Client Specialist Coordinator
H&r Block Tax Svc
01.2024 - 04.2024
Third Key Manager
Visionworks
12.2023 - 08.2024
Front Desk Receptionist
Extended Stay Inn and Suites
09.2023 - 01.2024
Sales Coordinator
Double Tree Hotel By Hilton
03.2023 - 12.2023
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy