Aung Shinn
LensCrafters
St Paul,MN
1
Language
1
Certification
27
years of professional experience
Dedicated optician with extensive experience in customer service and optical dispensing. Proven ability to enhance patient satisfaction through precise eyewear adjustments and effective insurance verification.
Work History
Optician, Lab Manager
9 Years 1 Month- Assisted customers in selecting appropriate eyewear based on lifestyle and aesthetic preferences.
- Ensured accurate fitting of lenses and frames, enhancing customer satisfaction with optical products.
- Maintained inventory levels of eyewear products, facilitating seamless customer service operations.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Improved efficiency in optical lab by streamlining lens cutting and fitting processes.
Lead Technician, Lab Manager
4 Years- Supervised daily operations ensuring compliance with quality and safety standards.
- Trained and mentored junior technicians to enhance team performance and service delivery.
- Streamlined workflows to improve efficiency in lens fitting and repair processes.
- Implemented best practices for inventory management, reducing waste and optimizing resources.
- Conducted regular equipment maintenance to ensure operational reliability and minimize downtime.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Monitored and enforced safety measures to mitigate hazards.
- Tested components and systems to evaluate performance and identify concerns.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
- Reduced equipment downtime, proactively identifying potential failures and implementing preventive measures.
- Oversaw daily laboratory operations, ensuring compliance with safety protocols and quality standards.
Lab Technician
13 Years 8 Months- Conducted comprehensive quality control tests on eyewear products to ensure compliance with industry standards.
- Operated advanced optical equipment for lens fabrication and adjustments, enhancing precision in production.
- Collaborated with optometrists to verify prescriptions and recommend suitable eyewear solutions for customers.
- Maintained detailed records of laboratory processes and results, ensuring traceability and accountability in operations.
- Trained new lab technicians on safety protocols, equipment usage, and best practices for operational efficiency.
- Implemented process improvements that reduced turnaround time for lens production while maintaining high-quality standards.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Oversaw items in inventory and reordered before supplies diminished.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
- Participated in research projects by designing and executing experiments.
Education
Bachelor of Science - Physics
Skills
Customer service
Insurance verification
Optical measurements
Computer skills
Repairing glasses
Optical dispensing
Adjusting eyewear
Retail sales
Insurance billing
Certification
- Certified Optician
- Licensed Optician - [2022-Current]
Languages
English
Full Professional
Timeline
Optician, Lab Manager
LensCrafters
04.2017 - 05.2026Read More
Lead Technician, Lab Manager
Lenscrafters
01.2013 - 01.2017Read More
Lab Technician
LensCrafters
05.1999 - 01.2013Read More
Rangoon Arts And Science University
Bachelor of Science from Physics
Read More