Aung Phone Myint
Queens,NY
Summary
"Dedicated and results-driven IT professional with a Master's degree in Cybersecurity and a robust portfolio of industry-leading certifications. Proven track record of providing effective assistance to Enterprise Infrastructure and ensuring seamless IT operations. Proficient in diagnosing and resolving complex network and system issues, with a demonstrated ability to lead teams toward successful project outcomes."
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Systems Analyst
New York City Health & Hospitals Corporation
Manhattan, NY
09.2023 - Current
- Facilitate Cisco Webex meetings and presentations, ensuring seamless virtual collaboration for 100+ users across branches.
- Administer IT systems for two hospitals (Carter and Coler), providing expert desktop support for Windows and Mac OS, resolving software and hardware issues.
- Manage Android and iOS devices through MDM for secure and efficient configurations.
- Utilize Service Now ticketing system for efficient incident and service request management.
- Administer and troubleshoot Office 365 applications, assisting users remotely with configurations.
- Manage user accounts, security groups, and permissions in Azure Active Directory.
- Utilize SCCM for software distribution, updates, and maintaining standardized system images.
- Identify and resolve network issues related to routers, switches, DNS, DHCP and TCP/IP protocols.
- Administer Citrix Workspace, VPN, and manage virtual desktops and business applications.
- Implement and maintain endpoint security measures, and encryption using Trellix.
- Provide support for Epic healthcare systems, collaborating with healthcare professionals.
IT Support Team Lead
Empire Time Inc
Manhattan, NY
01.2022 - 08.2023
- Facilitated Teams and Zoom meetings, presentations, ensuring smooth virtual collaboration.
- Provided support for Android, iOS, Windows, and Mac platforms for employees.
- Utilized Service Now ticketing system for efficient incident and service request management.
- Remotely supported Office 365 and handled email-related issues.
- Conducted meetings with executives for IT budget discussions.
- Installed, troubleshooted, and repaired a variety of hardware, including printers, scanners, projectors, monitors, laptops, and desktop PCs.
- Managed user accounts and permissions in Azure Active Directory.
- Troubleshot network issues, including routing and switching problems.
- Implemented and consistently ensured that McAfee endpoint security and encryption measures are up to date.
- Collaborated with external web development firms to enhance and upgrade company website.
NOC Engineer
Mytel Telecom International Myanmar Company Ltd
Yangon, Myanmar
02.2020 - 04.2021
- Monitored, maintained, and performed incident response and recovery for country-wide WAN network, consisting of over 1000+ nodes across all 14 states in Myanmar.
- Identified, categorized, and responded to network problems, typically handling 10 to 50 tickets per day and worked under pressure.
- Conducted remote network configurations for telecom routers, collaborating with site engineers.
- Ensured stability of physical cable routes, telecom core networks, DWDM backbones, international routes, uplinks, and gateways.
- Managed changes, upgrades, improvements, and integrations with minimal downtime, collaborating with integration departments and subcontractor companies to ensure seamless network operations.
- Handled and prioritized alarms based on their severity, escalated high-impact issues to Tier III, and collaborated with directors and CTO on severe network cases.
- Created daily, weekly, and monthly documentation and reports for stakeholders.
- Made recommendations for telecom network stability improvements, backup routes, and root causes to prevent recurrence, and conducted "lesson learned" meetings to enhance future responses.
Assistant Program Officer
Chindwin TU International College
Yangon, Myanmar
11.2017 - 01.2018
- Performed desktop support and LAN network troubleshooting.
- Arranged and coordinated schedules for lecturers and students.
- Provided regular reports and updates to Operations Director on various activities.
Education
Master of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT08.2023
Bachelor of Engineering - Electronic Engineering
University of Portsmouth, UK
04.2019
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- CompTIA Pentest+
- CC - Certified in Cybersecurity
- SSCP - Systems Security Certified Practitioner
- CCSP - Certified Cloud Security Professional
- CISSP - Certified Information Systems Security Professional
- CEH - Certified Ethical Hacker
- AZ-104 - Microsoft Certified Azure Administrator Associate
- Splunk Core Certified User (Currently working on it)
- BTL1 - Blue Team Level 1 (Currently working on it)
Professional Associations
- Cloud Security Alliance
- International Information System Security Certification Consortium (ISC2)
- EC-Council
- Center for Internet Security
- SANS Community
Credly
- www.credly.com/users/aung-myint.f08c6772
Try Hack Me
- www.tryhackme.com/p/AungPhoneMyint
Medium
- https://medium.com/@aung7phonemyint
Github
- https://github.com/aung7phonemyint?tab=projects
Timeline
Senior Systems Analyst
New York City Health & Hospitals Corporation
09.2023 - Current
IT Support Team Lead
Empire Time Inc
01.2022 - 08.2023
NOC Engineer
Mytel Telecom International Myanmar Company Ltd
02.2020 - 04.2021
Assistant Program Officer
Chindwin TU International College
11.2017 - 01.2018
Master of Science - Cybersecurity And Information Assurance
Western Governors University
Bachelor of Engineering - Electronic Engineering
University of Portsmouth, UK
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- CompTIA Pentest+
- CC - Certified in Cybersecurity
- SSCP - Systems Security Certified Practitioner
- CCSP - Certified Cloud Security Professional
- CISSP - Certified Information Systems Security Professional
- CEH - Certified Ethical Hacker
- AZ-104 - Microsoft Certified Azure Administrator Associate
- Splunk Core Certified User (Currently working on it)
- BTL1 - Blue Team Level 1 (Currently working on it)
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