Aunika Rodman
Ellensburg,WA
Summary
Proven leader in hospitality, adept at problem resolution and team management, significantly enhancing member satisfaction at Tumble Creek. Skilled in multitasking and service quality, demonstrated through effective task delegation and server training. Excels in creating memorable guest experiences by leveraging hospitality and customer service skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
Tumble Creek
11.2023 - Current
- Ensured all guidelines and procedures are being followed by all front of house employees.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Created daily task sheets and sidework sheets to keep restaurant organized, clean, and prepared for the next shift.
- Enhanced member experiences with professional communication and creating personal connections.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Did monthly inventory for front of house.
Server/Bartender
Scythe Brewing Company
04.2022 - 11.2023
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables in a timely manner.
- Changed kegs, stocked liquor, and took inventory of all stock.
Floor Concierge
Ridge Athletic Club
12.2022 - 05.2023
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Maintained a clean gym through changing cleaning towels, cleaning machines, wiping down weights, and vacuuming floors.
- Reset virtual classes and prepared rooms for next live class(es).
Education
BBA - General Business Administration
Central Washington University
Ellensburg, WA12-2025
Skills
- Hospitality
- Problem Resolution
- Task Delegation
- Server training and development
- Restaurant policies and procedures
- Multitasking ability
- Service Quality
- Customer Service
- Team Management
Certification
- MAST Alcohol Permit
- Food Handlers Card
- CPR Certification
- AED Certification
Hobbies
- Baking
- Knitting
- Graphic Design
- Weightlifting
Languages
French
Limited Working
Timeline
Restaurant Supervisor
Tumble Creek
11.2023 - Current
Floor Concierge
Ridge Athletic Club
12.2022 - 05.2023
Server/Bartender
Scythe Brewing Company
04.2022 - 11.2023
- MAST Alcohol Permit
- Food Handlers Card
- CPR Certification
- AED Certification
BBA - General Business Administration
Central Washington University
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