Auniya Stephens
Danville,VA
Summary
Detail-oriented professional with experience in supervision, customer service, retail operations, and manufacturing. Specializes in issue resolution, adherence to procedures, and record maintenance. Known for strong problem-solving and communication skills, capable of managing multiple responsibilities and collaborating across departments. Quick learner of new systems, thriving in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Supervisor
Finish Line
01.2022 - Current
- Managed daily operations while maintaining productivity, accuracy, and quality standards.
- Resolved customer and operational issues by analyzing information and implementing effective solutions.
- Trained and supported team members on procedures and customer service to enhance sales performance and daily operations.
- Communicated effectively with team members and management to resolve issues and keep operations running smoothly.
- Prioritized multiple responsibilities while meeting daily operational goals and deadlines.
- Followed company policies, procedures, and established processes to ensure consistent and accurate work.
- Managed assigned inventory and helped maintain accurate product counts and organization.
- Maintained a high level of attention to detail in transactions, inventory, paperwork, and daily operations.
- Documented key activities and escalated issues to management for timely resolution.
Machine Operator
Intertape
01.2022 - Current
- Operated manufacturing equipment while following established safety, quality, and production procedures.
- Monitored production processes, identifying and addressing issues impacting product quality and productivity.
- Performed detailed checks to ensure products met required quality standards.
- Troubleshot routine equipment and production issues and communicated problems when additional support was required.
- Troubleshot routine equipment and production issues, escalating when additional support was required to maintain operational efficiency.
- Maintained a clean, organized, and safe work environment while managing assigned production responsibilities.
- Maintained clean, organized, and safe work environment while effectively managing production responsibilities.
Paint Specialist / Cashier
Lowe's
01.2022 - Current
- Assisted customers by identifying needs, researching product information, and providing appropriate solutions.
- Resolved customer questions, concerns, and service issues to enhance satisfaction and loyalty.
- Ensured accuracy in processing transactions, handling payments, and entering information to uphold financial integrity.
- Oversaw departmental responsibilities, maintaining organization, inventory accuracy, and high customer service standards to support operational efficiency.
- Followed established company procedures for transactions, returns, inventory, and customer requests.
- Communicated with other departments and associates when additional information or assistance was needed.
- Worked in a fast-paced environment while balancing multiple tasks and maintaining attention to detail.
Education
Central Sterile Processing Prep Course - Central Sterile Processing Technician
Piedmont Community College
Roxboro, NC 05.2024 - 07.2024
George Washington Highschool
Danville, VASkills
Research & Problem Resolution
Root-Cause Analysis
Case & Activity Documentation
Data accuracy
Following Established Procedures
Task & Inventory Management
Productivity & Time Management
Quality Control
Computer & System Data Entry
Departmental Communication
Team Collaboration
Cross-Training & Adaptability
Operational Leadership
- Strong attention to detail and accuracy - Problem analysis - Comfortable learning new computer systems and processes - Able to manage a high volume of assigned work - Dependable and organized - Written communication - Independent teamwork - Cross-training readiness
Timeline
Central Sterile Processing Prep Course - Central Sterile Processing Technician
Piedmont Community College
05.2024 - 07.2024
Supervisor
Finish Line
01.2022 - Current
Machine Operator
Intertape
01.2022 - Current
Paint Specialist / Cashier
Lowe's
01.2022 - Current
George Washington Highschool