Branden Motley
McKinney,TX
Summary
Courteous Shop Owner with extensive background running and operating successful shops. Sound knowledge of store opening and closing procedures, business management, and networking. Adept at delegating and directing staff of productive team members.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shop Owner
Motley Auto Care
Saginaw, Michigan
12.2023 - Current
- Identified opportunities for improvement in operational efficiency through data analysis.
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
- Analyzed financial statements to identify areas of improvement for cost savings.
- Processed payments, calculated taxes, and prepared invoices for customers.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Trained and managed shop staff, including delegating tasks and scheduling shifts.
- Analyzed sales data to identify opportunities for growth.
- Set pricing structures according to market analytics and emerging trends.
- Maintained inventory and approved contracts to ensure availability of products for customers.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Trained, recruited, and selected shop employees.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Monitored financial objectives and prepared budgets, including scheduling expenditures, and analyzing variances.
- Estimated costs of vehicle repair.
- Provided excellent customer service to ensure customer satisfaction.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Managed employee schedules and assigned tasks and responsibilities to employees.
- Determined marketing strategies by studying advertisements, display plans and sale promotions.
Service Manager
Mark Mackley Automotive
Saginaw, MI
03.2019 - 12.2023
- Interact with customers, listen to their questions and concerns
- Schedule appointments, monitor service progress, calculate charges process payments
- Manage complaints, resolve customer grievances
- Examine the automobiles and identify the defects and malfunctioning
- Keep track of the income and expenses of the service agency
- Ensure high profit margins for the service agency by improving service qualities, expenses, and ensuring customer satisfaction controlling
- Oversee the daily activities of the service center and coordinate tasks between different personnel
Service Advisor
Jones Preowned Auto Sales
Saginaw, MI
02.2015 - 09.2019
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Developed strong relationships with customers by providing exceptional customer service.
- Oversaw warranty counseling process to manage expense controls.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Followed up with existing customers regarding past services performed on their vehicles.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Promptly responded to customer inquiries via phone, email or in person.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Participated in ongoing training activities related to automotive technology advancements.
Education
Leadership And Management
Delta College
Bay City, MISkills
- Team leadership
- Self-motivated
- Quality assurance training
- Customer service
- Adaptive team player
- Very safety conscious
- Mechanically inclined
- Automotive and Management
- Efficient at taking charge of work, being accountable and handling responsibility
- Communication and organizational skills
Certification
- State Mechanics Certification
Timeline
Shop Owner
Motley Auto Care
12.2023 - Current
Service Manager
Mark Mackley Automotive
03.2019 - 12.2023
Service Advisor
Jones Preowned Auto Sales
02.2015 - 09.2019
Leadership And Management
Delta College
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