Aunyae Oliver
Greensboro,NC
Summary
Dynamic Provider Advocate at UnitedHealthcare with exceptional communication and problem-solving skills. Successfully streamlined claim resolution processes, enhancing provider satisfaction. Proven ability to multitask effectively while maintaining accuracy. Committed to delivering outstanding service and fostering strong relationships, contributing to a collaborative team environment. Adaptable and focused on achieving results in fast-paced settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Provider Advocate
UnitedHealthcare
10.2021 - Current
- Delivered exceptional customer service when handling claim inquiries from providers.
- Streamlined communication of next steps for timely resolution of concerns.
- Submit authorizations for services and procedures.
- Emphasized critical role of focus and accuracy during research processes.
- Facilitate understanding of information by providers' offices to avert potential escalation problems.
- Simultaneously handle multiple chats while ensuring professional standards.
- Gained experience through multi-state insurance coverage.
Customer Service Cashier
Style Encore
Greensboro, NC
03.2021 - 10.2021
- Unstocked merchandise.
- Keyed in items that were purchased from the customer.
- Assisted with online marketing.
- Ensure customers are satisfied with the shopping experience.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Verified that all coupons were valid prior to processing them into the system.
- Answered phone calls to assist customers with questions and orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
Bachelor of Arts - Psychology
University of North Carolina at Greensboro
Greensboro, NC12.2021
Skills
- English
- Problem-solving abilities
- Time management
- Effective multitasking
- Excellent communication
- Adaptability and flexibility
- Teamwork
Certification
Driver's License
Languages
English
Professional
Additional Languages
- I have a minor in American Sign Language and have maintained that skill, as it is intertwined in my personal life.
Timeline
Provider Advocate
UnitedHealthcare
10.2021 - Current
Customer Service Cashier
Style Encore
03.2021 - 10.2021
Bachelor of Arts - Psychology
University of North Carolina at Greensboro
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